Senior Observability Engineer
il y a 2 semaines
At Edenred, we're committed to delivering innovative solutions that improve the lives of millions of people worldwide. As a Senior Observability Engineer, you'll play a critical role in our Employee Benefits Platform Engineering team, driving strategic initiatives to make all services observable for key stakeholders.
Key responsibilities include designing, building, and maintaining our Observability suite of tools and services, ensuring they're up-to-date with market standards. You'll also drive a product mindset for Observability, ensuring different personas receive services consistently with their needs and areas of expertise.
Additionally, you'll support our dual approach of SLO (PO persona, End-to-End User experience centric, Trending) vs SRE (Tech persona, Component/Feature centric, Now in Prod). You'll research and develop SRE standards and conventions, driving their adoption within product teams.
Closely collaborating with product engineering teams and Azure PaaS teams, you'll guide system design improvements with a clear focus on Observability, Availability, Scalability, and Latency. You'll lead incident response efforts, influencing a blameless post-mortem culture resulting in overall improved service resilience and decreased Mean Time to Recovery (MTTR).
Establishing a strong 'Actionable' Observability culture, you'll drive reliable alerting across the ecosystem and empower front-line teams through timely and proactive signals. You'll work with the Employee Benefits CTO and Engineering Lead to assess the needs of Software Engineering against current offerings.
As the Technical referent for the Observability tool ecosystem (DataDog, Opentelemetry.io, Opsgenie, ...), you'll stay up-to-date on their roadmap and influence both SmartER and Vendor roadmaps to maximize value and cost of ownership.
Participating in and occasionally leading daily, weekly, and sprint cycle team ceremonies, you'll ensure efficient activities of the team aligned to Observability & SRE goals. You'll provide coaching to team members related to Observability best practices, extending to internal partners when needed.
Assessing and sizing effort associated with work backlog and participating in grooming, you'll lead technical discussions and requirements analysis with Tribes – both PO and Engineering. You'll define best practices around making systems and services measurable and work with various teams to get those best practices applied.
Collecting, aggregating, and visualizing collected metrics to provide SmartER with actionable insights, you'll interview and participate in building an extended team to establish an Edenred community of practice in the Monitoring and Observability domains.
Informing recommendations, including resourcing, of strategic projects to mature and improve the monitoring and Observability platform, you'll lead proofs of concepts, engineering, and implementation projects.
As a Senior Observability Engineer, you'll be a key contributor to our Employee Benefits Platform Engineering team, driving strategic initiatives to make all services observable for key stakeholders.
Key qualifications include a Master's degree in Technology/Computer Science, at least 3+ years of experience with building large-scale distributed Cloud Native services, and understanding how to make them reliable and scalable. You'll also have hands-on experience with SRE practices and Observability concepts, standards, and tooling.
Experience with cloud provider platforms (preferably MS Azure) and deploying and running distributed services on Kubernetes is also required. You'll have experience working in a remote team across multiple regions and time zones, analyzing, troubleshooting, and acting as a technical influencer for large-scale distributed systems.
You'll be self-motivated, with fluent English communication skills, and consistently demonstrate clear and concise written and verbal communication, with a 'storytelling' mindset. You'll be curious, eager to learn and grow both your technical and product skills.
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