Responsable Pôle Support production

il y a 1 jour

IssylesMoulineaux, Île-de-France Edenred Temps plein

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

In this role within Global Technologies, the Tech department of the EDENRED group, you will report to the Tech Delivery Manager of our group Finance platform based on Oracle eBusiness Suite R12 (GL, AP, AR, FA, WE, CM, PO modules) and participate in its management in an international environment.

This platform, already present in more than 26 countries with an ambitious deployment schedule in the coming years, which is crucial for Edenred. In addition to supporting all finance processes enabling the production of consolidated group reporting, it also plays a role in the execution of Edenred's core business operations.

Your tasks in the Production Support & Evolution domains will be as follows:

  • Manage the delivery of the teams from our external partner in both domains (teams located in Romania and Mexico).
  • Ensure that delivery-related procedures are properly followed.
  • Monitor key performance indicators (KPIs) to ensure continuous efficiency and quality in both domains and take corrective actions if necessary.
  • Evolving procedures and KPIs as needed.
  • Prioritize developments between the two domains if necessary.
  • Provide oversight of major production incidents: during the event and afterward until the incident is finally resolved.
  • Ensure service continuity (backups during leave, on-call duties, recovery of specific skills, etc.).
  • Provide technical support to the team through your technical expertise and solution knowledge.
  • Coordinate with the functional team on schedules, risks, and priorities.
  • Manage a team member (team size may evolve depending on platform expansion and/or specific projects).

And more specifically, regarding quality aspects, your tasks will be:

  • Ensure that internal development standards are well understood and adhered to.
  • Evolving internal development standards if necessary.
  • Ensure that deliverables related to development are created and maintained (technical specifications, test sheets, software configuration).
  • Provide support to the team if standards are not understood or known.
  • Propose actions to continuously improve the level of quality and ensure delivery security.

You will also be responsible for managing occasional projects, which include:

  • Assessing technical workloads.
  • Estimating developments identified within the deployment framework, potentially drafting technical specifications.
  • Organizing, coordinating, and monitoring all technical tasks from the technical design phase to post-Go Live support.
  • Ensuring the technical solution to be developed is reliable.
  • Managing external development teams (Romania, Mexico).
  • Providing advisory support to the development team.
  • Conducting technical tests.
  • Providing support to the business project team during acceptance testing phases.
  • Reporting to the project manager/business analyst on deployment projects and to the Tech Delivery Manager (schedule, remaining tasks, alerts).

In this context, you will be in contact with functional and technical teams (internal, external, and partner) at both corporate and country levels.

Profile:

Technical consultant on Oracle E-Business Suite, you identify with the following description:

  • Proven experience with EBS (minimum 10-12 years), particularly in its R12 version.
  • Master in practice of several development tools related to the ERP such as Forms, Report, Unix, PL/SQL, BI Publisher, Workflow, OAFramework, Web services, AME, Interfaces (File, REST API, etc.).
  • Possess a strong affinity for quality and adherence to procedures that you are willing to share.
  • Have initial management experience.
  • Familiar with the technical environment of the application: the standard operation and data model of several Finance suite modules, as well as technical setup.
  • Proven experience on Oracle best practices.
  • Could write technical documents and procedures.
  • Create schedules and ensure the monitoring of defined workloads and tasks.

You are dynamic, autonomous, rigorous, proactive, and capable of adapting to current and future organizational processes and models. You enjoy working in a team, leading consultants, and have good interpersonal skills.

Proficiency in English (written and spoken) is essential.

You may be required to travel abroad for short periods.

What this position offers you:

  • The opportunity to join a dynamic and high-performing group that has just entered the CAC40.
  • Participation in a significant Oracle adventure.
  • The possibility of evolving within the organization.

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