Customer Success Strategist

il y a 3 semaines


NouvelleAquitaine, France Palo Alto Networks Temps plein
Palo Alto Networks

We're seeking a Customer Success Strategist to join our team, responsible for delivering value and maximizing the security and value of our customers' investments in Palo Alto Networks products. As a trusted advisor, you'll work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams to drive customer outcomes.

Your Key Responsibilities

  • Account Management
    • Key account ownership and relationship management for Palo Alto Networks' largest customers
    • Operate as primary point of contact for multiple product lines supporting the customer journey
    • Collaborate cross-functionally with clients, end users, and internal partners across product lines
  • Customer Impact
    • Own customer planning, deployment, adoption, account-level reviews, and escalations
    • Build and manage customized product delivery to the customer's tech environment
    • Understand customer security priorities and translate them to success plans
  • Partnership
    • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
    • Collaborate with Post-Sales teams as Professional Services, Customer Success & Support
    • Engage and coordinate customer delivery across Palo Alto Networks team members


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