Customer Success Strategist
il y a 3 semaines
We're seeking a Customer Success Strategist to join our team, responsible for delivering value and maximizing the security and value of our customers' investments in Palo Alto Networks products. As a trusted advisor, you'll work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams to drive customer outcomes.
Your Key Responsibilities
- Account Management
- Key account ownership and relationship management for Palo Alto Networks' largest customers
- Operate as primary point of contact for multiple product lines supporting the customer journey
- Collaborate cross-functionally with clients, end users, and internal partners across product lines
- Customer Impact
- Own customer planning, deployment, adoption, account-level reviews, and escalations
- Build and manage customized product delivery to the customer's tech environment
- Understand customer security priorities and translate them to success plans
- Partnership
- Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Collaborate with Post-Sales teams as Professional Services, Customer Success & Support
- Engage and coordinate customer delivery across Palo Alto Networks team members
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