Sales Operations Manager
il y a 4 semaines
Goodays, a leading Customer Experience Management Platform, is seeking a highly skilled Sales Operations Manager to support our sales team in delivering exceptional customer experiences. As a key member of our team, you will play a pivotal role in optimizing sales processes, providing strategic insights, and ensuring the effective use of sales tools and CRM software.
Key Responsibilities:- Collaborate with Sales Management to design and implement outbound processes and organizational strategies.
- Support Sales Management in monitoring Account Executives' (AEs) activities through dedicated reporting.
- Work closely with the Marketing team to set up prospecting sales activities linked to marketing campaigns on allocated accounts.
- Manage weekly prospecting meetings to ensure AEs are meeting expectations, provide insights and updates to Sales Management.
- Oversee the existing sales pipeline process and make necessary adjustments to improve accuracy and clarity.
- Develop and maintain dashboards to provide visibility on sales performance and trends.
- Conduct forecast analysis based on sales activities.
- Support Sales Management in territory planning and ongoing account allocation.
- Master of Business Administration (MBA) with a focus on marketing, strategy, or related fields.
- Successful experience of 7+ years as a Sales Operations Manager or Sales Analyst preferably in a fast-paced tech environment.
- Deep understanding of sales processes, pipeline management, and best practices in sales operations.
- Extensive experience with sales management tools and CRM software, such as Salesforce, HubSpot, or similar platforms.
- Strong analytical and problem-solving abilities to provide actionable insights and optimize sales strategies.
- High interpersonal skills with a proven track record of working effectively with cross-functional teams, including Sales, Marketing, and Product.
- Excellent verbal and written communication skills, capable of conveying complex information clearly and persuasively.
- Communication Skills in French & English.
Goodays is a fast-paced and dynamic company that values innovation, teamwork, and customer satisfaction. We offer a fun and challenging working environment with significant opportunities for career growth and development. Join our team and be part of our mission to make commerce better for everyone.
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