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Technical Support Specialist

Il y a 2 mois


La Valbonne, Auvergne-Rhône-Alpes, France Experis France Temps plein

Job Summary:

Experis France is seeking a highly skilled Technical Support Specialist to join our team in Sophia-Antipolis. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:

  • Technical Support: Provide technical support to clients via phone, email, or in-person, resolving technical issues and ensuring customer satisfaction.
  • System Administration: Install, configure, and maintain computer systems, networks, and software applications.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner.
  • IT Equipment Management: Manage and maintain IT equipment, including computers, printers, and other peripherals.
  • Account Management: Manage and maintain user accounts, including passwords, permissions, and access levels.
  • Troubleshooting: Troubleshoot and resolve technical issues with computer systems, networks, and software applications.
  • Smartphone Deployment: Deploy and configure smartphones, including Android and iPhone devices.
  • Business Application Support: Provide technical support for business applications, including Microsoft Office and other software applications.
  • Procedure Documentation: Document technical procedures and processes to ensure consistency and efficiency.

Requirements:

  • Technical Skills: Proficiency in Windows 7/10, ITSM tools, email tools, Office 365, Android, Apple, Active Directory, and business applications.
  • Soft Skills: Excellent communication and relationship skills, reactivity, adaptability, and customer service orientation.

Benefits:

  • Remote Work: Experis France encourages remote work, allowing you to work from home or other locations.
  • Restaurant Vouchers: We cover 60% of your restaurant vouchers.
  • Public Transportation: Your local public transportation subscriptions are fully covered by Experis France.
  • Carpooling: Financial contribution for your carpooling trips.
  • Mileage Allowance: A mileage allowance is provided for your business bike trips.
  • Electric Bike Rental: Experis France contributes 70% towards your electric bike rental.
  • Health Insurance: Access to the best healthcare for our Talents through an advantageous family mutual insurance.
  • Gymlib: For integrating sports practice and well-being into your daily life at a lower cost.
  • Training Service: An active training service to support the development of your skills.
  • CSE: Our Employee Recreation Committee offers great cultural offers, travel opportunities, vouchers...
  • Housing Support: To facilitate your housing search and installation, we provide personalized support.
  • Psychological Support: 24/7 psychological support.
  • Doctor: 24/7 doctor for teleconsultation.
  • CESU Voucher: A €700 facial value CESU voucher along with personalized support.
  • Referral Program: Our referral program allows you to receive a bonus for anyone hired in a permanent position thanks to you.