Application Support Specialist
il y a 14 heures
As a Temporary Application Support Specialist, you will be responsible for providing end-to-end support to our customers. Your primary goal will be to find permanent solutions or workarounds to incidents, ensuring that service operations are restored as quickly as possible.
Your Key Responsibilities:
• Take full responsibility for providing application support to customers
• Find permanent solutions or workarounds to incidents
• Create problem reports and/or change requests, linking them to incidents
• Describe solutions and confirm whether they will lead to restoring service operations
• Create input required for incident reviews and continuous Knowledge Management feeds
• Participate in standby/on-call duty
Your Profile:
• Strong knowledge of Spring Boot, micro-services framework, and distributed systems
• Experience with gRPC and ITIL framework
• Fluent written and spoken English
• Ability to absorb new information quickly and work under pressure
• Demonstrated supportive attitude towards customers with a strong SLA focus
Organizational Skills:
• Ability to coordinate multiple tasks and maintain a work schedule for co-workers
• Structured way of working and well-bred social behavior
Working Conditions:
Onsite work shifts of 8 hours covering 24/7 service with some flexibility required for overtime.
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