Field Service Technician

il y a 3 semaines

MoissyCramayel, Île-de-France Ingersoll Rand Temps plein

Job Summary

We are seeking a skilled Field Service Technician to join our team in France and abroad. As a key member of our after-sales service team, you will be responsible for carrying out expert maintenance and repair actions in the workshop or at customer sites, while ensuring compliance with company safety rules and those in application on customer sites.

Responsibilities

  • Carry out expert maintenance or repair actions in the workshop or at customer sites, according to instructions received while complying with company safety rules and those in application on customer sites.
  • Receive telephone requests for technical information from customers for a pre-diagnosis with a view to intervention if necessary.
  • Inspect equipment, establish repair quotes, and intervene for repair or improvement.
  • Carry out preventive and curative maintenance operations.
  • Prepare the elements for establishing maintenance quotes.
  • Set up connections for new or reconditioned devices at customers' premises.
  • Prepare and send intervention reports to the after-sales service manager.
  • Manage the priorities of troubleshooting actions.
  • Provide a prevention, information, and recommendations service to customers.
  • Provide technical training on our products to customers (control of the product range).
  • Participate in the development of the sale of maintenance contracts in collaboration with the after-sales service manager and salespeople.
  • Manage and monitor projects and interventions with the internal team, subcontractors, and clients (transversal management).

Requirements

  • BTS industrial maintenance level, CAP Mechanic or electromechanic.
  • Basics in automation would be a plus.
  • Electrical clearances and chemical risks N2, ATEX.
  • English would be a considerable asset for traveling abroad.
  • Driving license.

What We Offer

  • Service vehicle.
  • Family mutual insurance.
  • Meal tickets.
  • Company bank card.
  • Profit sharing.
  • Monetizable Time Savings Account.
  • Share Options.
  • LinkedIn Learnings and continuous development and growth opportunities.

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