Responsable Customer Service

il y a 5 jours


Lille, Hauts-de-France adfors Temps plein
Mission et Responsabilités

Nous recherchons un Responsable Customer Service pour rejoindre notre équipe à Amiens. Vous serez sous la responsabilité de la Directrice de site et en interaction constante avec le Directeur commercial.

Missions Principales
  1. Garantir le bon déroulement des ventes, de la prise de commandes jusqu'à la réception de la marchandise chez le client et suivre la performance de satisfaction client.
  2. Superviser l'envoie des statistiques (CA mensuels, trimestriels) auprès des clients France (centrales d'achats) et la transmission sur les portails clients.
  3. Créer, intégrer dans l'ERP et contrôler les tarifs pratiqués ainsi que le flux des commandes.
  4. Superviser et analyser le taux de service pour proposer des plans d'actions, pour et en collaboration, avec les approvisionnements et la logistique.
  5. Être en lien étroit avec la force de vente pour transmettre les informations aux différents pôles (ADV, Logistique/Approvisionnement, Finance, équipe centrale).
Compétences et Qualités
  • Avoir la capacité d'analyser une situation problématique et d'y apporter une solution.
  • Réussir à déléguer.
  • Être reconnu(e) pour votre leadership.
  • Avoir une première expérience de management.
  • Être disponible et réactif/e.
  • Aimer et savoir travailler en équipe.
  • Faire preuve de rigueur, d'organisation et être méthodique.
  • Disposer de bonnes capacités d'adaptation et respecter la confidentialité.
Conditions d'Emploi

Vous détenez un BAC+2/3 ou équivalent. Vous êtes familier avec l'utilisation d'un ERP et maîtrisez les outils bureautiques (Pack Office, spécifiquement Excel niveau TDC/Recherche V). Votre maîtrise de l'Anglais vous permet idéalement d'échanger à l'écrit, et de comprendre des réunions dispensées dans cette langue.



  • Lille, Hauts-de-France adfors Temps plein

    Mission et ObjectifsNous recherchons un Responsable Customer Service pour rejoindre notre équipe à Amiens. Vous serez chargé de garantir le bon déroulement des ventes, de la prise de commandes jusqu'à la réception de la marchandise chez le client.Missions PrincipalesSuperviser l'envoie des statistiques (CA mensuels, trimestriels) auprès des clients...


  • Lille, Hauts-de-France Search Talent Temps plein

    Customer Service Representative Opportunity in GreeceWe are seeking a highly motivated and multilingual Customer Service Representative to join our team in Greece. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and providing product information.Key...


  • Lille, Hauts-de-France AG2R LA MONDIALE Temps plein

    About the Company:AG2R LA MONDIALE is a leading provider of financial services in France, dedicated to delivering top-quality services to our clients. We are seeking a Customer Service Advisor to join our team in a dynamic work environment where you can grow and develop professionally.Job Title: Customer Service Advisor ReceptionistContract Type:PermanentJob...


  • Lille, Hauts-de-France Search Talent Temps plein

    Customer Service Representative Opportunity in GreeceWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Greece. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone and email support.About the Role:Provide...


  • Lille, Hauts-de-France Searchtalent Temps plein

    Launch Your Career in Customer ExcellenceAre you a customer service enthusiast looking for a new challenge? Do you have a passion for working with multicultural and multinational customers and colleagues? We're seeking a talented individual to join our team as a Customer Service Representative in Greece.About the Role:Provide exceptional customer service to...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in Customer ExcellenceWe are seeking a talented and multilingual individual to join our team as a Customer Experience Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various brands and products.Key Responsibilities:Provide top-notch customer...


  • Lille, Hauts-de-France adfors Temps plein

    Mission et ObjectifsNous recherchons un Responsable Customer Service pour rejoindre notre équipe à Amiens. Vous serez sous la responsabilité de la Directrice de site et en interaction constante avec le Directeur commercial.Missions PrincipalesRelation ClientsSuperviser l'envoie des statistiques (CA mensuels, trimestriels) auprès des clients France...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in Customer ExcellenceWe are seeking a talented and multilingual individual to join our team as a Customer Experience Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various brands and products.Key Responsibilities:Provide top-notch customer...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in Customer ExcellenceWe are seeking a talented and multilingual individual to join our team as a Customer Experience Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various brands and products.Key Responsibilities:Provide top-notch customer...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in Customer ExcellenceWe are seeking a talented and multilingual individual to join our team as a Customer Experience Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various brands and products.Key Responsibilities:Provide top-notch customer...

  • Customer Service Specialist

    il y a 1 semaine


    Lille, Hauts-de-France Leroy Merlin Temps plein

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Sales Representative. As a Sales Representative, you will be responsible for providing exceptional customer service and driving sales growth in our retail store.Key Responsibilities:Develop and maintain strong relationships with customers to understand...


  • Lille, Hauts-de-France PAUL Temps plein

    About the RoleAs a Sales Associate in Training at PAUL, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. Under the guidance of your mentor, you will be responsible for:• Greeting and assisting customers, providing them with exceptional service and ensuring their satisfaction.• Collaborating with...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in Customer ExcellenceWe are seeking a talented and multilingual individual to join our team as a Customer Experience Assistant. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various brands and products.Key Responsibilities:Provide top-notch customer...

  • Customer Service Ambassador

    il y a 3 semaines


    Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in GreeceAre you a motivated and customer-focused individual looking to launch your career in a dynamic and growing company? Do you possess excellent communication skills in French and English? We are seeking a talented Customer Service Representative to join our team in Greece, where you will have the opportunity to work with a...

  • Customer Service Ambassador

    il y a 3 semaines


    Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in GreeceAre you a motivated and customer-focused individual looking to launch your career in a dynamic and growing company? Do you possess excellent communication skills in French and English? We are seeking a talented Customer Service Representative to join our team in Greece, where you will have the opportunity to work with a...


  • Lille, Hauts-de-France Search Talent Temps plein

    Unlock Your Career Potential in GreeceAre you a customer-focused individual looking for a new challenge? Do you have a passion for working with diverse cultures and languages? We're seeking a talented Customer Service Representative to join our team in Greece!About the Role:Provide exceptional customer service to clients across EuropeWork with a range of...


  • Lille, Hauts-de-France AG2R LA MONDIALE Temps plein

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide personalized and high-quality service to...


  • Lille, Hauts-de-France Vilogia Temps plein

    About Vilogia Vilogia is a leading provider of housing solutions, dedicated to creating thriving communities and enhancing the lives of our residents. Customer Service Specialist We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a vital part in ensuring a...


  • Lille, Hauts-de-France Leroy Merlin Temps plein

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist. As a key member of our Customer Service department, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesRespond to customer...


  • Lille, Hauts-de-France Hornetsecurity Temps plein

    Unlock Customer Success with HornetsecurityAs a key member of our team, you will play a vital role in ensuring our customers achieve their goals with our services. Your exceptional communication skills and ability to understand customer needs will make you a valuable asset to our organization.Key Responsibilities:Provide top-notch support to existing...