Service Delivery Manager

il y a 10 heures

Paris, Île-de-France Hitachi Solutions Temps plein
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and managing the delivery of services to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities:
  • Lead and manage a team of service delivery professionals to ensure that customer needs are met and exceeded.
  • Develop and implement service delivery strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to ensure that customer needs are met and that services are delivered on time and within budget.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Develop and maintain relationships with customers to ensure that their needs are met and that they are satisfied with the services provided.
Requirements:
  • 5+ years of experience in a service delivery role, preferably in a customer-facing environment.
  • Proven track record of delivering high-quality services to customers and exceeding customer satisfaction targets.
  • Strong leadership and management skills, with the ability to lead and motivate a team of service delivery professionals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to analyze complex customer needs and develop effective solutions to meet those needs.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company and contribute to the delivery of high-quality services to customers.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.

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