IT ServiceNow Business Analyst
il y a 1 semaine
We are seeking a highly skilled IT ServiceNow Business Analyst to join our team at Holland & Knight. As a key facilitator between the business and project team, you will play a crucial role in improving processes, development efforts, services, and tools using data analytics to gather technical and functional requirements, document processes and workflows, and deliver data-driven recommendations and solutions.
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and analyze technical and functional requirements for solution design, selection, and/or process improvement recommendations.
- Conduct feasibility reviews and analysis, including cost-benefit analysis and reporting.
- Evaluate business processes to identify and report on opportunities for improvement.
- Conduct, manage, and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
- Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
- Conduct business process modeling audits for the organization and identify opportunities for optimization.
- Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate), and modernize systems.
- Facilitate meetings, trainings, and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
- Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
- Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables, and resource needs.
- Participate in user acceptance testing and validation of designed solutions.
- Special projects and duties as assigned.
Requirements:
- Excellent oral and written communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
- Excellent problem-solving skills that enable you to hear a problem and identify unspoken or nuanced issues.
- Strong analytical and conceptual thinking skills.
- Strong facilitation skills with the ability to explain difficult concepts to non-technical stakeholders.
- Excellent documentation, presentation, and process modeling skills.
Preferred Qualifications:
- Experience working on large-scale projects as well as handling day-to-day operational requests from the business.
- Understanding of project management methodologies and software development lifecycle.
- Knowledge and/or experience with ServiceNow.
- Understanding of the legal industry.
Benefits: Holland & Knight offers a comprehensive benefits package, including generous paid time off, eleven paid holidays per year, time off for bereavement or jury duty, paid leave for new parents, comprehensive medical, dental, and vision plans, life and AD&D insurance, short and long-term disability insurance, tax-advantaged accounts for health care expenses, FSA or HSA, FSA for dependent care, supplemental AFLAC policies for medical care, excess liability coverage, health advocacy services, behavioral health and counseling resources for all family members, 401(k), profit sharing, pre-tax transit and parking program, backup care for children and adults, senior care planning support, and resources for individuals with developmental disabilities and their caregivers.
Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce and is an Equal Opportunity Employer.
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