Housekeeping Manager

Job Summary

We are seeking a highly skilled Housekeeping Manager to join our team at Sofitel Singapore City Centre. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Key Responsibilities

• Assist the Executive Housekeeper in planning and organizing the housekeeping department.
• Monitor the performance of housekeeping ambassadors to ensure guests receive prompt and courteous service.
• Supervise housekeeping ambassadors and ensure they maintain the correct standards and methods of service.
• Inspect guest rooms to ensure they are clean and well-maintained.
• Assist in planning and organizing regular departmental training for housekeeping ambassadors.
• Prepare weekly staffing schedules and monitor ambassador attendance.
• Assist in preparing monthly reports and submitting them to the Executive Housekeeper.
• Ensure room cleaning productivity is monitored closely and maintained.
• Assist in the daily checking of guest rooms and public areas to specified performance standards.
• Maintain an accurate and proper inventory of all stocks and guest supplies.
• Ensure the proper usage of all equipment and their periodical servicing.
• Be engaged in ambassador empowerment by mentoring and coaching key motivated ambassadors.
• Assist in sustaining the Planet 21 program initiatives within the department.
• Handle or resolve all guest complaints and establish amicable relations with guests.
• Monitor productivity of the team and motivate them to reach targets.
• Process timesheets to meet deadlines and ensure accuracy.
• Openly communicate with ambassadors and ensure regular briefings occur.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Ensure required levels of stock are available and order to par levels if necessary.
• Ensure all department equipment and work areas are maintained to a high standard.
• Ensure security of guest rooms and keys.
• Assist with regular stocktaking.
• Liaise with Front Office and Engineering regarding "ready" rooms.