Field Service Engineer
il y a 2 semaines
Lam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. Our team focuses on driving performance, productivity, safety, and quality of our customers' installed base performance, and delivering service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll MakeAs a Field Service Engineer at Lam Research, you will play a critical role in ensuring the operational excellence of our complex semiconductor equipment. You will be on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. Your work will go beyond installations and troubleshooting, ensuring the seamless operation of our equipment and minimizing downtime.
What You'll Do- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Maintain records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Update customer on status of Lam tools as needed.
We are seeking a highly skilled and experienced Field Service Engineer to join our team. The ideal candidate will have a Bachelor's degree in Electronics, Engineering, or a related field, with 2+ years of experience in a similar role. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals is essential. The ability to work in a clean room environment while wearing personal protective safety equipment is also required.
Frequent travel, both domestically and internationally, is expected, and flexibility to work a variety of shifts, including compressed and alternative workweeks, is necessary. Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite, is a plus. Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is also desirable.
Our CommitmentLam Research is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We believe that every person should feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps pleinJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Lam Research. As a Field Service Engineer, you will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.You will perform...
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