Customer Onboarding Specialist

il y a 6 heures


Paris, Île-de-France Insider Temps plein
Customer Onboarding Manager

At Insider, we're revolutionizing the way businesses connect with their customers. As a Customer Onboarding Manager, you'll play a crucial role in ensuring a seamless transition for our clients from the sales process to successful implementation of our platform.

Key Responsibilities:
  • Provide technical guidance to clients, ensuring they get the most out of our platform.
  • Support clients through setup, understanding their application environment and data to provide optimal solution design recommendations.
  • Establish strong relationships with clients, from senior managers to end users, to understand their business and technical goals.
  • Facilitate exceptional user-enablement training and workshops.
  • Ensure highest deliverable quality and client satisfaction, streamlining the post-onboarding transition to our Customer Success & Support teams.
Requirements:
  • Minimum 3 years experience in SaaS project management and client onboarding.
  • Project Management qualifications (Agile, PMP, Prince2) are a plus.
  • Strong written and verbal communication skills (English & French).
  • Strong time and task management skills are a must.
  • Experience with other CRM, ERP / Marketing Automation platforms as an advantage.
What We Offer:
  • A chance to work in an international, diverse, and inclusive environment.
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
  • Space to share your skills through training sessions and workshops if you wish.

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