Hospitality Service Associate

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
{"Job Title": "Hospitality Service Associate", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused Hospitality Service Associate to join our team at Makkah Clock Royal Tower, A Fairmont Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Communicate effectively with guests, taking orders, handling payments, and resolving any issues that may arise.
  • Ensure the cleanliness and organization of the dining area, including setting tables, polishing equipment, and maintaining a high level of hygiene.
  • Work collaboratively with the team to ensure seamless service delivery, including communicating with colleagues, reporting maintenance issues, and participating in training and development programs.
  • Maintain a professional and friendly demeanor, adhering to company policies and procedures, including fire safety, hygiene, and health protocols.
Requirements
  • Basic English skills are a must.
  • Strong passion for the hospitality field.
  • Excellent interpersonal and communication skills.
  • Ability to work a flexible roster, including evenings, weekends, and public holidays.
  • Ability to focus attention on guest needs, remaining calm and courteous under pressure.
What We Offer

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.

", "Company Description": "Makkah Clock Royal Tower, A Fairmont Hotel, is a 76-story hotel located in the heart of the Holy City, offering luxurious accommodations and exceptional service to our guests. Our hotel is part of the Abraj Al Bait Complex, a iconic symbol of hospitality in the Holy City."}
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