Hotel Host

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Host

Job Summary:

We are seeking a highly skilled and experienced Host to join our team at MGallery Hotel Collection. As a Host, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests.

Responsibilities:

* Provide professional, friendly, and proactive guest service while supporting fellow colleagues
* Demonstrate brand service standards in all interactions
* Report on duty punctually, in full uniform according to appearance and grooming standards
* Promote and maintain a positive working relationship at all times with colleagues
* Consistently offer professional, friendly, and warm service
* Demonstrate a complete understanding of F&B policies & procedures and service standards as outlined in the brand
* Have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel
* Be able to answer any guest questions about menu items in an informative and helpful way
* Take corrective action if service errors occur, ensuring all solutions exceed the guest's expectation
* Attend pre-meal briefing, weekly, and monthly meetings to continually improve the guest's experience
* Follow all safety and sanitation policies when handling food and beverage
* Carry out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in the restaurant

Requirements:

* Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills
* Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
* Proficient in the English language (verbal & written), second language is an asset
* Must be able to handle a multitude of tasks in an intense, ever-changing environment
* Must be flexible in terms of working hours
* Must be computer literate

Additional Information:

* Must be eligible to live and work in Kenya


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