Project Manager
il y a 1 jour
Nous recherchons un expert en gestion de projet pour accompagner notre équipe dans la gestion de la relation client.
Missions- Coordonner et superviser l'exécution des activités de l'équipe pour la fluidité des opérations
- Encourager une collaboration étroite avec les équipes (Sales, Account Management, Product etc.) afin d'améliorer l'efficacité des processus
- Diriger la croissance de l'équipe en intégrant des outils d'IA internes et en améliorant la livraison des services ainsi que le conseil en IA
- Mettre en place des mesures proactives pour garantir le partage efficace des connaissances et des stratégies
- Veiller à l'application des best practice
Profil recherché
- Expérience de minimum 8 ans post-diplôme dans le project management
- 5 ans d'expérience en management ou mentoring
- Background ingénieur (école d'ingénieur)
- Expérience dans le domaine de la relation client/CCaaS
- Excellentes compétences en communication, capable de collaborer avec différents départements
- Capacité à travailler dans un environnement dynamique et à gérer des projets complexes
- Anglais et Français courants obligatoire
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