Project Manager

il y a 1 jour


Nanterre, Île-de-France Harnham Temps plein
Head of Project Management

Nous recherchons un expert en gestion de projet pour accompagner notre équipe dans la gestion de la relation client.

Missions
  • Coordonner et superviser l'exécution des activités de l'équipe pour la fluidité des opérations
  • Encourager une collaboration étroite avec les équipes (Sales, Account Management, Product etc.) afin d'améliorer l'efficacité des processus
  • Diriger la croissance de l'équipe en intégrant des outils d'IA internes et en améliorant la livraison des services ainsi que le conseil en IA
  • Mettre en place des mesures proactives pour garantir le partage efficace des connaissances et des stratégies
  • Veiller à l'application des best practice

Profil recherché

  • Expérience de minimum 8 ans post-diplôme dans le project management
  • 5 ans d'expérience en management ou mentoring
  • Background ingénieur (école d'ingénieur)
  • Expérience dans le domaine de la relation client/CCaaS
  • Excellentes compétences en communication, capable de collaborer avec différents départements
  • Capacité à travailler dans un environnement dynamique et à gérer des projets complexes
  • Anglais et Français courants obligatoire


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