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Operations Manager

il y a 1 mois

Paris, Île-de-France Goodays Temps plein

Goodays is a leading Customer Experience Management Platform in Europe, dedicated to helping businesses deliver exceptional customer experiences. We're seeking an Operations Manager - Customer Success to join our team and drive operational excellence in support of our customers' success.

As a key member of our Customer Success Operations team, you will be responsible for leveraging data and analytics to gain insights into customer satisfaction levels and identifying opportunities for operational improvements. You will also work closely with our Product and Data Operations teams to tailor strategies to meet customer needs more effectively.

Key responsibilities include:

  • Leveraging data and analytics to gain insights into customer satisfaction levels
  • Identifying opportunities for operational improvements
  • Collaborating with Product and Data Operations teams to develop tailored strategies

Requirements:

  • Fluent in English and French
  • Strong project management skills (PMO)
  • Highly responsive and service-oriented attitude
  • Passion for making a difference in the world of retail

We offer a fun and challenging working environment with significant opportunities for career growth and development. Our international team is passionate about delivering exceptional customer experiences, and we're excited to welcome a new team member who shares our vision.