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IT Operations Engineer, End User Computing Specialist

il y a 1 mois

Paris, Île-de-France Point72 Temps plein
IT Operations Engineer

About the Role

We are seeking an IT Operations Engineer to join our team at Point72. As an IT Operations Engineer, you will be responsible for providing technical support and services to our clients across the Firm. This includes providing hands-on technical support and insightful advice to clients, focusing on providing clients with best-in-class support experiences, and acknowledging and addressing all client queries, requirements, and needs with patience and empathy.

Key Responsibilities

  • Provide technical support and services to clients across the Firm
  • Focus on providing clients with best-in-class support experiences
  • Acknowledge and address all client queries, requirements, and needs with patience and empathy
  • Provide guidance and training to clients on current technology and corporate policies
  • Develop written project plans to manage small and large-scale projects
  • Be available to provide rotational, 24x7 on-call support
  • Be flexible and available for domestic and international travel
  • Quickly diagnose and resolve technology issues
  • Provide clients with training and advice on Point72 related technologies and transformations
  • Perform moves, adds, and changes as needed
  • Utilize Jira Service Management to document and track all Incidents, Problems, and Requests
  • Provide written documentation, updates, and root cause analysis on IT issues to management as required
  • Create knowledge-based articles for newly discovered issues
  • Perform daily AM and PM system checks as per documented procedures
  • Create and distribute status reports

Requirements

  • Minimum 4 years of experience in client service, desktop support, or technical support role
  • Bachelor's degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline
  • Previous experience supporting investment professionals in the financial industry
  • Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc.
  • Scripting and automation using tools such as PowerShell, Splunk, etc.
  • Ability to troubleshoot and remediate complex issues across the entire Firm, provide Root Cause Analyses (RCA) and make recommendations to mitigate future risk
  • Ability to provide best-in-class customer service and technology support
  • Ability to identify issues that need urgent attention, depending on your knowledge of the business impact of the issue
  • Ability to maintain composure and focus in a fast-paced, high-pressure environment
  • Ability to work independently, while engaging and supporting the global technology team

About Point72

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. We seek to be the industry's premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry's brightest talent. We're inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking.