Overview of Vinted

Vinted Marketplace stands as Europe's largest online C2C platform dedicated to pre-owned fashion, boasting millions of registered users across 22 markets in Europe and North America. Our mission is to position second-hand as the preferred choice globally, facilitating the buying and selling of second-hand clothing and lifestyle products among individuals, thereby granting these items a renewed life.

Vinted Go has emerged with a commitment to enhancing shipping and delivery solutions throughout Europe. It has successfully connected over 40 carriers and numerous PUDO points across the continent, enabling the efficient delivery of millions of parcels annually.

The Vinted Group, which includes Vinted Marketplace and Vinted Go, is based in Vilnius and operates in various countries including Germany, Lithuania, France, the United Kingdom, and the Netherlands, employing over 2,000 individuals. The company is supported by prominent venture capital firms such as Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Position Overview

The Logistics Operations Coordinator will oversee and guide the CO Agent team to fulfill customer expectations while maintaining the company's standards for delivery timelines and performance levels from our last-mile delivery partners (DSP).

Key Responsibilities

• Recruit, train, supervise, and assess team members
• Establish individual and team objectives
• Organize and facilitate regular team meetings
• Enhance team members' skills through ongoing training
• Ensure adherence to processes and response times
• Streamline processes to elevate service quality
• Monitor and evaluate performance metrics (KPIs)
• Gather and analyze feedback from internal customers and DSP to pinpoint improvement areas
• Suggest and implement corrective and preventive measures
• Collaborate with other departments (sales, warehouse, deployment) to improve customer experience
• Manage and optimize tools for our CO Agent teams in partnership with Product/Tech teams
• Prepare regular performance reports
• Present findings and recommendations for enhancement plans

Candidate Profile

• Fluent in English
• Strong project management and process enhancement abilities
• Proficient in both written and verbal communication
• Capable of effectively motivating and supervising a team
• Skilled in problem-solving and making quick decisions
• Excellent listening skills with a strong understanding of customer needs
• Able to manage stressful situations and conflicts effectively

Benefits

• Opportunity to participate in our share options program
• 25 days of annual leave
• Latest MacBook models provided
• Mental and emotional health support via the Mindletic app
• Lunch voucher card
• Private health insurance coverage
• Regular team-building activities
• Personal monthly budget for shopping on Vinted

Working at Vinted

Individual Learning Budget

Vinted allocates a yearly sum equivalent to 10% of your annual salary for your continuous professional development. You are encouraged to utilize this for relevant learning activities that enhance your role.

Commitment to Diversity

The Vinted Group is dedicated to fostering an inclusive workplace where individuals from diverse backgrounds feel a sense of belonging. We welcome applications from all backgrounds, identities, and life experiences. At Vinted, all applicants are treated equitably, regardless of race, age, religion, gender, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is 17.47 - 21.15 gross per hour.