Solutions Engineer
il y a 1 mois
We are seeking a highly skilled Solutions Engineer to join our team at Entrust Corp. As a Solutions Engineer, you will be responsible for providing technical expertise and support to our customers, ensuring the successful implementation of our digital card solutions.
Key Responsibilities:
- Act as the technical trusted advisor to customers during the implementation phase, working closely with project managers to deliver projects on time.
- Assist customers in the development, integration, deployment, and installation of our digital card solutions in their environment.
- Collaborate with project management teams to deliver projects to customers in a timely manner.
- Support project managers on the technical aspects of projects, including integration with customers' ecosystems, mobile applications development via SDK and APIs.
- Lead the resolution of customers' deployment issues during the project phase and coordinate escalation to Product and R&D as necessary.
- Operate within our helpdesk software, updating tickets and generating knowledgebase articles.
- Provide customers with training and support, mainly remote and occasionally on-site, on the integration of SDK & APIs in a mobile/web banking application.
- Design user manuals (installation, operation, etc.) as well as project-specific training materials.
- Configure customers' environments in our cloud.
- Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.
- Respect the schedules and charges allocated for this work.
- Review the impact of new DCS releases, new DCS product features, and delivery schedules on customers' implementation processes.
We are looking for a candidate with a strong background in mobile applications software development, a bachelor's degree in computing science, engineering, mathematics, or a related field of study, and fluency in English. Additionally, the ideal candidate will have experience acting as an escalation point for complex customer tickets, experience with tokenization, tokenization platforms, and associated flows, and experience in cloud deployments.
About Entrust:
Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most entrusted organizations trust us.
For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
NO AGENCIES, NO RELOCATION
#LI-NR1
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
Neha Rathore
Neha.Rathore@entrust.com
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