Senior Instructional Designer
il y a 7 jours
Back Market is a leading refurbished electronics marketplace with a global presence. Our Training & Content team is responsible for creating high-quality educational content for customer service agents. We're seeking an experienced Instructional Designer to support us in taking our customer service learning to the next level.
Main Responsibilities- Design and deliver high-quality educational content for customer service agents.
- Manage our online platform of digital content and ensure customer service partners have the right training at their fingertips.
- Track key learning metrics and make new training proposals based on findings.
- Be the primary owner of our LMS platform, coordinating with team members to keep our catalogue of training relevant and up-to-date.
- Take the lead in delivering and developing our Train-the-trainer program.
- Foster close relationships with internal teams, SMEs, and external partners to create the best training programs possible.
- Design and deploy engaging training using our authoring tool and video, and publish content through our LMS.
- Identify KPIs to measure the learning impact and comprehension of the training you design and deploy.
- Facilitate live and recorded learning when needed. Some international travel expected.
- Completed studies in instructional design or L&D related discipline, or equivalent experience.
- Strong knowledge of UX/UI and/or learning design concepts.
- 5-6 years of experience working with an LMS, with experience with 360 Learning a plus.
- Previous experience in designing engaging e-learning training with professional authoring tools, such as Intellum Evolve, a plus.
- Previous experience as a trainer within a customer service environment a plus.
- Collaboration skills and experience in leading learning projects to completion.
- Detail-oriented and excellent organizational skills.
- Knowledge of HTML, CSS, and JavaScript a nice to have.
- English fluency, with French, Spanish, German, or Japanese a plus.
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