Client Solutions Specialist

il y a 4 semaines

Paris, Île-de-France FactSet Research Systems Temps plein

Company Overview:

FactSet Research Systems Inc. is a leading global provider of integrated financial information, analytical applications, and top-tier services tailored for the investment and corporate sectors. As a publicly traded entity (NYSE:FDS | NASDAQ:FDS) and a recent addition to the S&P 500 index, FactSet empowers over 170,000 users with superior content, analytics, and adaptable technology, enabling them to identify and capitalize on opportunities more swiftly. With a legacy spanning over 40 years, we have consistently supported financial professionals, including portfolio managers, investment research experts, investment bankers, risk and performance analysts, wealth advisors, and corporate clients. Our mission is to equip clients with the insights and workflow solutions necessary to excel in their endeavors, backed by dedicated specialists offering industry-leading support.

Your Role:

As a Client Solutions Specialist, you will play a pivotal role in enhancing FactSet's value proposition, focusing on fostering product engagement and minimizing client attrition. Your responsibilities will include:

  • Establishing robust client relationships through tailored processes and solutions.
  • Encouraging high user adoption by implementing product-centric workflows.
  • Facilitating seamless user onboarding through comprehensive training sessions.
  • Collecting insightful product feedback and advocating for client needs within Product Development.

Key Responsibilities:

Through direct interactions with clients, you will cultivate personal connections with industry leaders, gaining insights into their workflows and devising innovative strategies to enhance their research and analysis capabilities. Upon completing your training, you will integrate your understanding of the FactSet system with finance and technology knowledge to:

  1. Collaborate with clients to comprehend their business and investment processes, providing tailored solutions utilizing FactSet products.
  2. Offer support for FactSet applications while developing customized models, screens, and automated processes.
  3. Lead product training sessions at client locations and during training seminars.

Qualifications:

The ideal candidate will possess a strong interest in Finance and/or FinTech, a client-centric mindset, and a collaborative spirit aimed at crafting unique and innovative solutions. Additional qualifications include:

  • Experience or a desire to engage in client-facing support roles.
  • Adeptness in learning and utilizing new technologies.
  • Exceptional verbal and written communication skills.
  • Proven ability to build relationships and work effectively within teams.
  • Strong analytical and problem-solving capabilities.
  • Proficiency in Microsoft Office, particularly Excel.
  • A Master’s Degree expected to be conferred by the designated timeline.

Benefits:

Joining FactSet offers numerous advantages, including:

  • The chance to be part of a growing firm with a solid track record of success over four decades, comprised of thoughtful and creative individuals who value collaboration and welcome innovative ideas.
  • A comprehensive 6-month foundational training program designed to provide a deep understanding of FactSet's business and its clientele, paving the way for a long-term career path.
  • As a member of our client-facing team, you will enjoy the autonomy and trust necessary to make a meaningful impact, contributing to client success and FactSet's overall business objectives.
  • Career progression planning and a commitment to professional development, including dedicated time each month for online learning seminars and networking opportunities.
  • A vibrant social community focused on volunteerism, intramural sports, and team-building activities.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are dedicated to promoting an unbiased and transparent hiring process, ensuring that all qualified applicants are considered for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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