Onsite IT Support Specialist

Transform Your Career with Microland

Microland Limited, a renowned Digital Accelerator, seeks an experienced Onsite IT Support Specialist to join our team. As a key member of our infrastructure support team, you will be responsible for delivering exceptional IT services to our clients.

Key Responsibilities

• Deskside Support
  • Imaging of new laptop and desktop devices using an agreed Windows10/Windows 11 Build
  • Wiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failure
  • Installation, basic configuration and troubleshooting of Apple devices
  • Installing device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teams
• Networking & Security
  • Deploy the Initial configuration on firewalls, switches and Wi-Fi access points and handover to the centralised team for advanced configuration
  • Work with the remote teams to troubleshoot issues with network connectivity
• Datacenter / Server Room Support
  • Onsite support of hardware and software including installation, testing and maintenance, located within the Client's Data Centre facilities
  • Installation and management of firmware updates to hardware devices as required to resolve Incidents and Events or to maintain hardware in accordance with Supplier support lifecycles

About Microland

Microland Limited is a Digital Accelerator that provides enterprises with the means to adopt and consume NextGen technologies in their quest for digital transformation. We have offices and delivery centers in North America, Europe, Asia, Australia, and the Middle East.

Requirements

• 8-10 yrs. experience in onsite services with experience of working in the manufacturing plants highly desired
• Excellent inter-personal skills with the ability to communicate effectively across all layers of an organisation.
• Ability to learn quickly and provide guidance to junior team members

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.