Tour Leader Management Position
il y a 4 semaines
We are seeking a talented and experienced Tour Leader Manager to join our team at Grand Circle Corporation.
About the Role:
The Tour Leader Manager will be responsible for ensuring consistency of our existing itineraries, developing new experiences, and hiring and optimizing the best staff to look after our passengers.
Key Responsibilities:
- Develop and implement new experiences that break through French culture and impact our traveler's lives.
- Manage Trip Experience Leaders through hiring, training, scheduling, and coaching to ensure excellence quality delivery and meet company's guidelines.
- Travel up to 70% of the time during high season to train, support Trip Experience Leaders, and obtain live feedback from Travelers on the itinerary.
- Ensure through kick off, training on the road, and coaching plan implementation of authentic experiences that meet company's excellence goals.
- Create, build, and maintain strong, long-term relationships with Trip Experience Leaders through motivational and constant updated communication.
- Problem solve when dealing with trips on the road and deviations for our small ships programs.
Requirements:
- French speaking, willing to relocate in Lyon, and with deep knowledge of French territory.
- Fluency in written and spoken English.
- Fluency in written and spoken French.
- Good knowledge of Microsoft Word and Excel.
- Ability to implement US Global Corporate Company performance-driven strategy on product quality, operation initiatives, and cost management.
Attributes:
- Display outstanding leadership skills.
- Strong performance management ability.
- Ability to form a team.
- Be goal-oriented.
- Ability to teach and coach.
- Demonstrate emotional toughness.
- Proven success in making tough decisions and taking risks.
- A team player.
- Passion and ability to build and motivate high-performing teams.
- Natural attitude to go out of your comfort zone and create unforgettable experiences.
- Excellent interpersonal communication skills.
- Problem-solving skills.
What We Offer:
- We value diversity and encourage employees to be themselves.
- A women-oriented company.
- Travel deals.
- Professional and personal course reimbursement.
- Public transportation reimbursement.
- 3 extra days of vacation every year.
- A strong company culture - people-oriented.
- Possibility to grow fast.
- Training plan first 90 days.
- Recognition and promotions based on tangible results.
- Performance management.
- Work with amazing people around the world.
- Work for a company that gives you the opportunity to change people's lives.
- Traveling in Italy and Europe.
- A dynamic, open, fast-paced environment.
- 1-year fix-term contract which will turn permanent.
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