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Customer Service Representative

Il y a 3 mois

GargeslèsGonesse, Île-de-France Afnor Groupe Temps plein

Become a part of the AFNOR Editions team as a Client Support Specialist.
As a prominent entity in the domain of normative and regulatory information solutions in France, AFNOR Editions seeks a committed individual to enhance their vibrant and forward-thinking team.

Key Responsibilities:
  • Provide information and guidance to clients regarding the services and role of the AFNOR Group.
  • Address inquiries related to standardization and regulatory matters.
  • Assist clients in navigating our online marketplace.
  • Identify potential clients and connect them with the sales department.
  • Deliver technical assistance to subscribers of our digital solutions.
  • Help clients maximize their engagement with our offerings (webinars, virtual meetings).
  • Manage and troubleshoot technical challenges, escalating intricate issues as necessary.
  • Qualify and respond to inquiries through various communication channels.
  • Document interactions in our CRM platform.
  • Engage in both custom and standard product evaluations.
  • Collaborate with the team and contribute to various AFNOR Editions initiatives.
Qualifications:
  • 2-5 years of experience in B2B customer relationship management, particularly in hotline support.
  • Strong commitment to customer satisfaction with a proactive mindset.
  • Excellent organizational abilities and a collaborative spirit.
  • Fluency in English is essential for assisting international clients (650/700 TOEIC).
Compensation: Competitive salary along with additional benefits.
Explore the numerous advantages of being part of AFNOR Editions on our website.

If you are a dedicated professional with a strong passion for customer service, consider joining our dynamic and innovative team at AFNOR Editions.