Operations and Customer Care Coordinator

il y a 3 semaines


Grenoble, Auvergne-Rhône-Alpes, France Maternal Newborn Health Innovations, PBC Temps plein
Job Description

We are seeking a highly skilled and experienced Operations and Customer Care Coordinator to join our team at Maternal Newborn Health Innovations, PBC. This is a hybrid role that will start as remote, with the intent to become hybrid in 2025.

Key Responsibilities
  • Customer Order Management: Manage customer orders from creation to tracking and delivery, ensuring accuracy, timeliness, and customer satisfaction.
  • Customer Care Management: Support the creation of an end-to-end customer care function, including developing comprehensive procedures and workflows to ensure proper handling and a great customer experience.
  • Process Improvement: Identify opportunities for improvements and support the creation of processes and procedures in sales-related operations functions.
  • Customer Relationship Management: Maintain customer relationship management (CRM) master data, including delivery and invoicing addresses and key contact management.
  • Communication and Collaboration: Coordinate with sales, supply chain, 3rd party logistics partner, and finance to ensure product availability and efficient order fulfillment.
Requirements
  • Regulated Environment Experience: Prior experience in a regulated environment with a general knowledge of regulatory requirements in the medical device or pharmaceutical industry.
  • Language Skills: Trilingual: English, French, and Italian fluent.
  • Order Management Systems: Proficiency in order management systems and CRM software (e.g., Salesforce).
  • Process Evaluation and Establishment: Experience in evaluating and establishing new processes, including detailed policies and procedures, in sales-related operations functions.
  • Customer-Centric Mindset: A customer-centric mindset with a strong commitment to delivering excellent service.
  • Problem-Solving and Conflict Resolution: Excellent organization, multitasking, problem-solving, and conflict-resolution skills.
What We Offer
  • International Team: An international (US, EU, Asia) small team dedicated to bringing safer births for mothers and newborns.
  • Hybrid Role: A hybrid role in a start-up where you can have an impact by supporting the implementation of our Supply Chain in Europe.
  • Competitive Salary: Salary between 35-50k€; or 55-70k€ if you have team management experience.


  • Grenoble, Auvergne-Rhône-Alpes, France Maternal Newborn Health Innovations, PBC Temps plein

    Operations and Customer Care CoordinatorThe Operations and Customer Care Coordinator will play a key role in establishing the European sales operations and customer care process and procedures for Maternal Newborn Health Innovations, PBC.Key Responsibilities:Manage order processing and regional supply chain in coordination with our 3PL logistic...


  • Grenoble, Auvergne-Rhône-Alpes, France Maternal Newborn Health Innovations, PBC Temps plein

    Operations and Customer Care CoordinatorThe Operations and Customer Care Coordinator will play a key role in establishing the European sales operations and customer care process and procedures for Maternal Newborn Health Innovations, PBC.Key Responsibilities:Manage order processing and regional supply chain in coordination with our 3PL logistic...

  • Nurse Care Coordinator

    il y a 1 mois


    Grenoble, Auvergne-Rhône-Alpes, France ADMR Temps plein

    Job SummaryWe are seeking a skilled Nurse Care Coordinator to join our team at ADMR. As a key member of our healthcare team, you will be responsible for coordinating patient care and ensuring the highest level of quality service.Key ResponsibilitiesConduct Home Visits: Conduct regular home visits to assess patient needs and provide personalized care.Develop...

  • Customer care officer

    il y a 2 semaines


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 3 semaines


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 7 jours


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 2 semaines


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 4 jours


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 6 jours


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...

  • Customer care officer

    il y a 3 jours


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Join our team as a Customer Care OfficerWe are looking for a highly motivated and organized individual to join our team as a Customer Care Officer. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized support to...


  • Grenoble, Auvergne-Rhône-Alpes, France Afiph Temps plein

    Afiph is seeking a dedicated and compassionate Residential Care Coordinator to join our team. In this role, you will play a vital part in ensuring the well-being and safety of individuals with mental disabilities residing in our care facility. Your responsibilities will encompass a wide range of tasks aimed at creating a nurturing and supportive...


  • Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    About WizbiiWizbii is a dynamic and growing company that aims to make a positive impact on the lives of young adults. We are a team of passionate individuals who are committed to helping young people achieve their goals and succeed in their careers.Job SummaryWe are seeking a highly motivated and organized Customer Care Representative to join our team. As a...

  • Customer Care Officer

    il y a 4 semaines


    Grenoble, Auvergne-Rhône-Alpes, France Wizbii Temps plein

    Poste de Customer Care OfficerNous recherchons un.e Customer Care Officer pour rejoindre notre équipe à Wizbii. Vous serez en charge de conseiller et découvrir les jeunes en difficulté dans léobtention de leurs aides financières.MissionVotre mission sera de :Conseiller les jeunes en difficulté dans léobtention de leurs aides financièresAccomplir les...


  • Grenoble, Auvergne-Rhône-Alpes, France Bouygues Telecom Temps plein

    Bouygues Telecom is seeking a dedicated Customer Service and Sales Representative to contribute to our dynamic team. If you thrive in a fast-paced environment, possess exceptional communication skills, and are passionate about delivering outstanding customer experiences, this opportunity is for you.Provide personalized support: Respond to customer inquiries...

  • Operational Coordinator

    il y a 1 mois


    Grenoble, Auvergne-Rhône-Alpes, France ARaymond Network Temps plein

    {"title": "Operational Excellence", "content": "At ARaymond Network, we're committed to delivering cutting-edge fastening and assembly systems that keep the world moving.As an Operational Coordinator, you'll play a key role in ensuring the smooth operation of our production lines, working closely with our teams to achieve our production planning goals.Key...

  • Human Resources Coordinator

    il y a 4 semaines


    Grenoble, Auvergne-Rhône-Alpes, France ESRF Temps plein

    {"h1": "Recruitment and Onboarding Coordinator", "p": "We are seeking a highly organized and detail-oriented Recruitment and Onboarding Coordinator to join our team at the European Synchrotron Radiation Facility (ESRF).", "ul": ["Coordinate the recruitment process for PhD students", "Assist with the integration of new PhD students", "Support the...

  • Customer Support Specialist

    il y a 1 semaine


    Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein

    Job SummaryWe are seeking a highly skilled Customer Engineer to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our equipment.Key ResponsibilitiesPerform routine maintenance and repairs on our equipment to ensure optimal...

  • Customer Support Specialist

    il y a 3 semaines


    Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein

    Job SummaryWe are seeking a highly skilled Customer Engineer to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our equipment.Key ResponsibilitiesPerform routine maintenance and repairs on equipment to ensure optimal...


  • Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein

    Job Title: Field Service Operations DirectorApplied Materials is seeking a highly experienced and skilled Field Service Operations Director to lead our Field Service team in France. As a key member of our organization, you will be responsible for managing the business of Field Service Operations, ensuring customer satisfaction, and driving business...


  • Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein

    Job SummaryWe are seeking a highly skilled Customer Engineer to join our team at Applied Materials. As a key member of our service delivery team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our equipment.Key ResponsibilitiesPerform routine maintenance and repairs on our equipment to ensure optimal...