Platform Architect

We are seeking a highly skilled Platform Architect to join our team at Sprinklr. As a key member of our technical advisory team, you will play a pivotal role in assisting our clients in establishing a robust technical foundation within the Sprinklr Platform.

• Solution Design and Implementation:
  • Guide customers through a prescriptive solution design and manage technical implementation decision points.
  • Define solutions across the platform aligning with out-of-the-box capabilities.
  • Identify and design key integrations with 3rd party systems.
• Sales Engagement:
  • Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.
• Enterprise Architecture:
  • Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
  • Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
  • Establish and manage technical governance process.
• Instance Health and Configuration:
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
• Delivery Operating Model Governance:
  • Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.
• Thought Leadership and Advocacy:
  • Advocate and champion Sprinklr's professional services best practices and industry use cases with clients.
  • Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes.

• Consulting and Architecture Experience:
  • Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
  • 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
  • Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
  • Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
  • Architecture experience in telephony, network, database, core data design, Security, integrations
• Large Program Experience
  • 10+ years large program experience leading architecture and design
  • Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
• Cloud Application Technology Experience
  • Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
  • Understanding of systems architecture and ability to design scalable performance-driven solutions.
  • Understanding of key design patterns and large data volume limitations and best practices
  • Understanding of data sharing and visibility considerations and how these play into platform architecture
  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)

We are a leading enterprise software company that enables every organization on the planet to make their customers happier. Our platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. We believe in our product and invest in our people, providing a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family.

We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.