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Retail CRM Project Leader

Il y a 3 mois

Paris, Île-de-France ZeTrace Temps plein

Zetrace is a consulting firm dedicated to helping clients expedite their digital transformation across business, strategic, and IT initiatives. They engage with both B2C and B2B clients on innovative and strategic projects within the commerce sector, including e-commerce, marketplaces, and procurement platforms. Alongside their consultancy services, they provide Executive Search for permanent, temporary, and freelance recruitment.

Position Overview:

The role involves spearheading the development and execution of a CRM solution tailored for retail teams operating in stores.

Key Responsibilities:
  • Design and implement a comprehensive CRM strategy for retail environments.
  • Ensure compatibility with existing systems and outline a clienteling application.
  • Collaborate effectively with program, digital, technical, data, and testing teams.
  • Identify business requirements, user stories, and maintain functional backlogs.
  • Oversee delivery phases, sprint planning, and deployment strategies.
Candidate Profile:
  • Proficient in agile project management methodologies.
  • Previous experience in CRM implementation is essential.
  • Customer-focused with a strong emphasis on user satisfaction.
  • Knowledgeable about market solutions and trends.
  • Flexible and open to new ideas.
  • Digitally proficient and tech-savvy.