Software Support Manager
il y a 1 semaine
We are seeking a highly skilled and experienced Software Support Manager to join our team at Penguin Formula. As a key member of our support team, you will be responsible for managing support services for internal and external users through a centralized Service Desk.
Key Responsibilities:- Manage support services for internal and external users through a centralized Service Desk.
- Deliver a single point of contact for end users, ensuring efficient communication and integration of business processes within the service management framework.
- Handle multiple support requests while ensuring high service quality.
- Conduct training for users on system functionalities and best practices.
- Write clear, concise documentation for the use of information systems.
- Participate in user, service, and project-related meetings.
- A minimum of 2 years of relevant professional experience as a business analyst, senior analyst developer, or in a similar role.
- Extensive experience in help-desk services and support environments.
- Working knowledge of relevant software, hardware, and equipment operations.
- Expertise in user support and technical documentation writing.
- Strong communication skills, with the ability to convey complex information to users in an understandable manner.
- Proficiency in English, as support and documentation must be provided in English.
- Knowledge of ITIL service management methodology.
- Proficiency in MS Office for office automation tasks.
Penguin Formula is a dynamic and driven company that aims to be an inspiring software house. We provide our software developers with a premium service, enabling them to deliver high-quality solutions to our customers. Our team is spread across offices in Europe and South America, and we are committed to growth, support, and communication.
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