Technical Product Manager

il y a 4 jours

Paris, Île-de-France F. Hoffmann-La Roche Gruppe Temps plein
Job Summary

We are seeking a highly skilled Technical Product Manager to join our Global Customer Support team. As a Technical Product Manager, you will be responsible for leading the development and implementation of technical solutions to support our customers.

The ideal candidate will have a strong background in IT, computer science, or a related field, with experience in customer service, support, and implementation. You will be responsible for managing multiple projects simultaneously, working closely with cross-functional teams, and communicating effectively with internal and external stakeholders.

Main Responsibilities

  • Lead the development and implementation of technical solutions to support customers
  • Manage multiple projects simultaneously, prioritizing tasks and resources effectively
  • Collaborate with cross-functional teams to ensure seamless delivery of projects
  • Communicate effectively with internal and external stakeholders, including customers, sales teams, and product development teams
  • Develop and maintain relationships with key stakeholders, including customers, partners, and vendors

Requirements

  • Bachelor's or Master's degree in IT, computer science, or a related field
  • 3-5 years of experience in customer service, support, and implementation
  • Experience working in a matrix organization and technical product management
  • Advanced troubleshooting skills on SaaS-based products with AWS, Azure, or Google Cloud
  • Hands-on system administration experience and working knowledge of virtualization systems (Hyper-V, XEN, KVM, VMware)
  • Experience with system configuration and networking (DNS, DHCP, rout tables and routing)
  • Supporting APIs, HL7, FHIR for exchanging electronic health records

Preferred Qualifications

  • Fluent in English
  • Ability to work independently on multiple tasks of broad scope with minimal guidance or supervision
  • Consistently implement and utilize effective project management principles across multiple complex projects
  • Demonstrates Roche cultural beliefs and mentors others in the actions necessary to demonstrate observable behaviors consistent with principal level responsibilities
  • Ability to lead international cross-functional projects to common objectives and communicate effectively with internal customers across functional areas and regions

About Roche

Roche is a global healthcare leader with a strong commitment to innovation, diversity, and inclusion. We are passionate about transforming patients' lives and are bold in both decision and action. We believe that good business means a better world, and we strive to build a diverse and inclusive workplace that reflects the communities we serve.

Our Values

We value innovation, curiosity, and diversity, and we are committed to creating a workplace that is inclusive and respectful of all individuals. We believe that our differences are what make us stronger, and we strive to create a workplace that is free from bias and discrimination.

How to Apply

If you are a motivated and experienced Technical Product Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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