Global Quality
il y a 4 semaines
At Accor, we are committed to delivering exceptional guest experiences across our 3 luxury brands: Sofitel, Sofitel Legend, and MGallery. We are seeking a highly motivated and detail-oriented individual to join our Global Quality & Guest Experience Team as a Coordinator.
As a Coordinator, you will play a key role in building and developing a guest-centric approach to Quality & Guest Experience for our brands worldwide. Your primary responsibilities will include:
- Updating the Quality Month end Performance Report for La Maison
- Tracking Hotel Quality Scores and implementing action plans accordingly
- Preparing additional reports as required (Wellness, Brand, CSR, Loyalty, F&B)
- Assisting in the review and update of Brand Standards
- Supporting the roll-out of new Guest Experience tools for La Maison brands
- Participating in the creation of Focus of the month and collection of Best practices
- Organizing and assisting with Webinars with our Hotel Guest Experience Relays (bi-monthly)
- Assisting in the animation of the Cousu Main & Mgallery Magic Competition
- Supporting the VP and Director quality and guest experience on ad hoc projects (contests, roll-out of new enablers, additional surveys...)
You will work closely with the Hotel Performance and Global Marketing Teams La Maison, as well as with our 242 hotels worldwide, other Accor Transversal teams, and external partners.
Requirements:
- Level of Studies: BAC+4 / +5
- Field of Studies: Hospitality/Marketing/Luxury/Customer Experience
- Professional Experience: A first internship in the hospitality industry would be ideal
- Languages: French & English (fluent)
This is a paid internship opportunity with benefits, including tickets, restaurants, and NAVIGO pass reimbursement.
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