Technical Business Analyst

il y a 1 semaine


Paris, Île-de-France Duck Creek Technologies Temps plein
Job Title: Technical Business Analyst

Nous recherchons un(e) Technical Business Analyst pour rejoindre notre équipe de support applicatif dédiée à la maintenance et à l'évolution de la plateforme DCR (Duck Creek Reinsurance), utilisée par un de nos clients grands comptes dans le domaine de la réassurance.

Missions:
  • Support et Maintenance:
    • Assurer le support utilisateurs (niveaux 1 et 2) : gestion des demandes, incidents et corrections mineures via l'interface ou par script.
    • Suivre les demandes via l'outil de ticketing et transmettre les incidents critiques à l'équipe de support niveau 3.
    • Rédiger des modes opératoires et assurer la formation des nouveaux utilisateurs.
    • Participer aux instances de suivi de la production et maintenir les indicateurs à jour.
  • Gestion des Livraisons:
    • Planifier et coordonner les livraisons applicatives (correctives et évolutives) avec les équipes internes et externes.
    • Valider et déployer les correctifs en collaboration avec les équipes Ops (on-premise et SaaS).
    • Préparer les bordereaux de livraison et suivre l'avancement des corrections avec les outils DCT.
  • Projets d'Évolution:
    • Analyser les besoins utilisateurs pour des mini-projets (évolution des interfaces).
    • Rédiger des spécifications fonctionnelles et techniques.
Profil recherché:
  • Diplôme en informatique ou équivalent, avec 5 ans d'expérience dans un poste similaire.
  • Rigueur, curiosité et capacité à travailler de manière autonome et en équipe.
  • Maîtrise du SQL et PL/SQL (niveau intermédiaire).
  • Capacité à communiquer en anglais et à collaborer avec divers services.
  • Bonne connaissance de la réassurance, une expérience dans l'assurance est un plus.
  • Sens du service client, adaptabilité, et gestion des priorités.
Autres exigences:
  • Type de contrat : CDI, 40h/semaine
  • Travel : Déplacement et présence requise chez le client 1/semaine dans le quartier de la Défense (92) et un jour de présence obligatoire au bureau (Paris 8).
  • Remote Work : 3 jours/semaine
  • Work Authorization : Vous devez légalement être autorisé(e) à travaillé en France pour être considéré(e) à ce poste. La société ne propose pas de sponsorship.

Notre entreprise est un exemple de culture inclusive, diversifiée et équitable dans tous les aspects – où les employés sont libres d'être eux-mêmes dans le lieu de travail et dans les communautés dans lesquelles nous vivons. Nous croyons en la conduite par l'exemple et sommes fiers de la diversité de notre équipe et de notre engagement partagé à nos Valeurs Fondamentales : Nous Priorisons le Respect ; Nous Écoutons ; Nous Croyons ; Nous Ajoutons de la Valeur ; et Nous Menons.

Pour en savoir plus sur notre culture d'entreprise inclusive, nos valeurs, nos initiatives DE&I et nos personnes, veuillez visiter :


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