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Customer Service Coordinator
Il y a 2 mois
Expectra, a leader in specialized temporary work and permanent recruitment in France, is seeking a dedicated professional for a key role within our client’s organization. We are currently looking for a Customer Service Coordinator (f/h).
Position OverviewYour primary responsibility will be to manage customer inquiries and complaints, ensuring complete satisfaction while contributing to the growth of the spare parts sales revenue.
Key Responsibilities- Process quotes and orders based on information received through the request management system or direct communication with clients.
- Maintain and enhance customer relationships through high-quality telephone support.
- Track assigned requests and take necessary actions to meet commitments.
- Ensure the accuracy of information entered into the ERP system (delivery times, shipping addresses, customer accounts) and oversee the process until delivery.
- Generate invoices and credit notes, and manage returns related to spare parts sales.
- Provide clients with updates regarding their ongoing orders.
This position is offered as a temporary assignment.
Candidate ProfileWith a Bac+2 qualification, you have a proven track record in a customer service or support role.
- You possess excellent interpersonal skills and a strong team spirit.
- Proficiency in English or Spanish would be an advantage.
