Night Auditor

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Night Auditor

About the Role:

We are seeking a Night Auditor to join our team at Mövenpick Hotels Melbourne. As a Night Auditor, you will be responsible for ensuring the smooth and efficient running of the hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.

Key Responsibilities:
  • Welcoming late arrival guests and farewelling early departures
  • Ensuring the daily reconciliation of the hotel's trading, including checking and preparing reports, completing audits and collating necessary paperwork for departures
  • Preparing and distributing relevant reports to relevant departments
  • Managing and confirming reservation details and accounts for in-house guests, ensuring all details are recorded accurately
  • Providing efficient service for guest registration and departure, checking in and out guests as required
  • Maximising guest satisfaction as well as the safety and security of the property
  • Attending to guests' requests efficiently and effectively to ensure total customer satisfaction
Requirements:
  • Be a night owl who enjoys working with a team
  • Exceptional customer service and communication skills
  • Excellent time management skills and the ability to work autonomously
  • A hands-on team player with a can-do attitude
  • Initiates contact and establishes rapport easily
  • Willingness to take ownership and have the initiative to carry out different tasks as required
  • A good understanding of finance and accounting practices
  • The ability to coordinate multiple tasks while maintaining attention to detail
  • Your Responsible Service of Alcohol (RSA) Certificate
  • Knowledge of Opera Cloud is a bonus
  • An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends, and public holidays
What We Offer:
  • A fun work environment where your job is simply to make people happy
  • A genuine sense of community, our team is one big family
  • Develop invaluable skills you can use in all walks of life – customer service, communication, time management, problem-solving, and resilience
  • If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor
  • Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

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