Reception Manager
il y a 3 semaines
L'ibis Styles Paris Bercy est un établissement hôtelier situé dans le quartier branché de Bercy, à Paris 12ème. L'hôtel est proche de l'Accor Aréna de Bercy et offre un design street art unique.
Description du posteVos missions
En tant que Chef de Réception, vous travaillerez en étroite collaboration avec le Chef de Réception et les services de l'hôtel pour gérer de manière optimale la réception. Vous aurez pour missions principales :
- Le management de l'équipe de réception : intégration et formation continue, gestion des plannings, développement des compétences de chaque collaborateur...
- Encadrement opérationnel du service de réception conformément aux procédures et standards du groupe.
- Relation client pour garantir un haut niveau de satisfaction : suivi de leur séjour, identification de leurs habitudes, fidélisation, et gestion des éventuelles plaintes en proposant des solutions adaptées tout en prenant conseil auprès du chef de réception.
- Administratif : vérification des encaissements, débiteurs...
Parlons de vous :
Vous justifiez d'une expérience réussie d'au minimum 2 ans en tant que réceptionniste au sein d'un hôtel d'au minimum 3*, idéalement appartenant à un groupe avec des standards et procédures à respecter.
• Vous êtes reconnu(e) pour vos capacités managériales et pour votre esprit d'équipe.
• Vous possédez d'excellentes qualités relationnelles, êtes fortement orienté(e) vers la satisfaction et fidélisation clients.
• Organisé(e), vous saurez hiérarchiser les urgences.
• Vous maîtrisez le Pack Office, et connaissez un ou plusieurs logiciels hôteliers.
• Vous parlez une ou plusieurs langues étrangères dont l'anglais.
Avantages
- Carte ALL Heartist (Carte avantages salariés), offrant des réductions dans les hôtels et restaurant du groupe Accor, ainsi que dans plusieurs entreprises partenaires.
- 13ème mois dès 1 an d'ancienneté
- Récupération des jours fériés dès 1 an d'ancienneté
- 10 week end garantis par an
- Indemnités nourriture
- Remboursement du titre de transport en commun en Ile de France, à hauteur de 50% (sur présentation d'un justificatif)
- Mutuelle-prévoyance
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