Job Summary

We are seeking a skilled Client Service Representative to join our team at Bernard Trucks Lorraine in Verdun. As a key member of our after-sales service team, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our clients.

Key Responsibilities

• Animate and manage customer reception, ensuring a seamless and efficient experience.
• Coordinate with the atelier team to provide timely and effective solutions to customer needs.
• Identify and address customer concerns, providing personalized support and solutions.
• Administer and manage customer accounts, ensuring accurate and up-to-date records.
• Collaborate with the sales team to promote additional services and products to customers.
• Verify and complete repair orders, ensuring accuracy and compliance with company standards.
• Contribute to the achievement of quality service objectives and customer satisfaction targets.
• Return vehicles to customers after service completion, ensuring a high level of customer satisfaction.
• Process customer payments and handle any related administrative tasks.

Requirements

• Hold a degree in a relevant field, such as vehicle maintenance or a related discipline.
• Have a minimum of 1 year of experience in a similar role, preferably in the vehicle maintenance industry.
• Possess excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• Be proficient in using computer software and systems, including CRM and accounting packages.

Benefits

• Competitive salary and benefits package, including a fixed base salary and performance-related bonuses.
• Opportunities for career development and professional growth within the company.
• Access to a comprehensive training program, ensuring ongoing skills development and enhancement.
• A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.