Process Improvement Specialist
il y a 4 jours
About the Role
As a Process Improvement Specialist at Agirc-Arrco, you will play a key role in optimizing and evolving business processes to improve productivity and simplify management. Your primary responsibility will be to contribute to the implementation of federal objectives for cost reduction, process homogenization, and service development for clients.
Key Responsibilities
- Pilot the performance of business processes in the Domain Management (DSN) area
- Lead the evolution of processes to improve client service and operational efficiency, ensuring consistency with upstream and downstream processes
- Conduct studies to identify opportunities for process improvement and measure their impact
- Develop and propose process improvements and indicators for measuring process performance
- Take charge of or have adaptations made to the process reference framework and operational procedures
- Coordinate with other teams within the Federation (MOA, adjacent functional areas, change management, communication, regulation, and law) and with the Agirc-Arrco Retirement Complementary Institutions (Groups of Social Protection): working groups, committees, documentation, etc.
- Organize, prepare, and lead instances and working groups related to the activity
- Manage and track risks associated with supervised processes
- Implement quality management system methods
Requirements
- Experience in process optimization
- Knowledge of Enterprise Processes for Complementary Retirement
- Teamwork
- Excellent interpersonal skills, ability to argue and convince
- Ability to adapt written and oral communication to the target audience
- Sense of service and ability to listen
- Ability to analyze and diagnose
- Microsoft Office skills
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