Assistant(e) Content Manager
Il y a 2 mois
Missions clés
L'équipe Product Knowledge & Selfcare de Doctolib contribue à la création et à la mise à jour des supports d'accompagnement (FAQ, ebook, tutoriel vidéo) afin de permettre à nos utilisateurs de prendre en main l'ensemble de nos produits et fonctionnalités en toute autonomie.
Vous participerez au lancement de 100% des nouvelles fonctionnalités et nouveaux produits en travaillant de concert avec la manager de l'équipe Selfcare France.
Vos responsabilités incluent :
- Rédiger des articles de FAQ de qualité en français et en anglais afin d'apporter des explications claires à nos utilisateurs sur le fonctionnement de nos produits
- Travailler étroitement avec les Product Managers pour vous assurer que nos contenus sont la base parfaite pour la formation de nos utilisateurs
- Contribuer à l'amélioration continue de notre ligne directrice et du ton de la voix
- Booster le trafic de la FAQ en collaborant avec les équipes Product Marketing
- Analyser les raisons de contact et collaborer avec les équipes terrain pour comprendre les enjeux de nos utilisateurs et produire du contenu selon les retours
- Analyser la performance et l'impact des projets mis en place via des KPIs, identifier des plans d'action et les implémenter
Qualités attendues
Vous pourrez être le prochain membre de notre équipe si vous :
- Avez des qualités rédactionnelles irréprochables en français et en anglais
- Êtes d'un naturel positif et vous avez l'esprit d'équipe
- Êtes autonome et force de proposition
- Pensez toujours à l'expérience de nos utilisateurs en premier
- Êtes organisé et structuré
Notre offre
Nous proposons un programme d'onboarding complet, avec la Doctolib Academy et de nombreuses sessions de formation au sein de votre équipe.
Nous offrons également des programmes de formations complets (langues, soft skills, compétences techniques).
Nous sommes un employeur qui respecte l'égalité des chances et nous célébrons la diversité.
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