Museum Receptionist

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative at the Petit Château de Sceaux. As a key member of our team, you will be responsible for providing exceptional customer service to our visitors, ensuring a positive and memorable experience for all.

• Accueil des publics - Greet and welcome visitors to the Petit Château, providing information and assistance as needed.
• Information et orientation - Offer guidance and directions to visitors, ensuring they have a clear understanding of the museum's layout and exhibits.
• Accueil des prestataires - Welcome and assist vendors and suppliers, ensuring a smooth and efficient experience.
• Ouverture et fermeture du bâtiment - Open and close the building, ensuring all necessary procedures are followed.
• Gestion de la caisse - Manage the ticketing system, handling sales, refunds, and other transactions.
• Paramétrage du logiciel de billetterie - Configure the ticketing software to ensure accurate and efficient sales.
• Elaboration des statistiques - Compile and analyze visitor data, providing insights to inform future decisions.
• Distribution des supports de visite - Provide visitors with informative materials and resources.
• Gestion des mises à jours, des réassorts et des livraisons - Manage inventory, restocking, and deliveries to ensure a seamless experience.
• Gestion des réservations, des plannings de visite, des confirmations et relances - Coordinate visitor reservations, schedules, and confirmations.
• Gestion de la messagerie et du téléphone - Manage incoming and outgoing communications, ensuring prompt and professional responses.
• Gestion du livre d'or numérique et des questionnaires de satisfaction - Maintain digital records and conduct visitor satisfaction surveys.
• En lien avec les agents de sécurité - Collaborate with security personnel to ensure a safe and secure environment.

• Accueillir en musée, et/ou en établissement culturel - Possess excellent communication and interpersonal skills, with the ability to engage with visitors from diverse backgrounds.
• Règles de la communication orale - Demonstrate strong verbal communication skills, with the ability to provide clear and concise information.
• Savoir rédiger et répondre à des demandes de renseignements à l'écrit - Possess strong written communication skills, with the ability to respond to written inquiries.
• Intérêt manifeste pour la culture et les musées - Demonstrate a genuine interest in culture and museums, with a passion for sharing knowledge with others.
• Capacité d'adaptation - Possess excellent adaptability skills, with the ability to adjust to changing circumstances and priorities.
• Maitrise des outils et logiciels bureautique et billetterie - Possess strong technical skills, with proficiency in office software and ticketing systems.
• Maitrise du français, de l'expression orale et écrite - Possess fluency in French, with excellent verbal and written communication skills.
• Capacités à accueillir et à établir de bonnes relations avec le public - Demonstrate exceptional interpersonal skills, with the ability to build strong relationships with visitors and colleagues.
• La maitrise de l'Anglais serait un plus - Possess proficiency in English, with the ability to communicate effectively with visitors from diverse backgrounds.
• Ponctualité. Rigueur et probité - Demonstrate strong time management skills, with a commitment to punctuality, integrity, and professionalism.
• Capacités d'adaptation, souplesse, efficacité - Possess excellent adaptability skills, with the ability to adjust to changing circumstances and priorities.
• Sens de l'écoute, politesse, discrétion - Demonstrate exceptional interpersonal skills, with the ability to build strong relationships with visitors and colleagues.
• Bonne présentation - Possess a professional and approachable demeanor, with a strong sense of presentation and style.
• Réactivité, initiative et sang-froid - Demonstrate exceptional problem-solving skills, with the ability to remain calm and composed under pressure.