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Solution Definition Manager
Il y a 2 mois
We are seeking a highly skilled Solution Definition Manager to join our team at Amadeus. As a key member of our Order Management System team, you will play a critical role in defining and delivering solutions that meet the evolving needs of our customers.
Key ResponsibilitiesClarify requirements with Business Unit product management and propose solutions in line with the vision to ensure that the new developments will match both customers' expectations and product strategy
Ensure that features can be industrialized, easily deployed to facilitate the product deployment, and improve its maintainability.
Innovate by designing and documenting new features considering both industry evolution and technical evolution.
Document and share your knowledge to provide meaningful information to internal & external customers of the platform. Delivering quality product specifications, solution design, ensuring knowledge transfer through handovers.
Coordinate with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.
Validate the product to ensure compliance of the delivered functionality and system integrity, and give sign off
Provide information to the Product Management as necessary for the elaboration of business cases and RFP responses.
Support customers in the production phase and contribute to the maintenance effort, ensure production integrity & security. Investigating the reported incidents and analyzing the possible solutions, ensuring clear and accurate communication with customers and applications.
Collaborate with your fellow team members, to benefit from their knowledge and different backgrounds, and bring your own assets to the team
Act as primary entry point in areas requiring cross functional expertise.
Analyze and capture solution elements for large cross functional CPs, and other complex cross-organization, cross-functional solutions. Drive cross R&D teams assessments
Respond to the needs of the Central and/or Regional commercial organization in close collaboration with all Product Definition and Development teams of the division
Identify areas of repeat/common use and optimize the work of the department by documenting coherent, re-usable solution responses
Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement
Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
Provide support and expertise to Product, Sales and Account teams in functional, technical recommendation for new solution including
Contribute and support in the preparation of RFI/P responses and other ad hoc customer requests
Provide recommendation for new solution in collaboration with R&D teams and coordinate input
Analyze needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale
Document and present solution recommendations
Support new business opportunity study when it comes to complex solution
Suggest/propose ways to improve customer satisfaction
Develop, Maintain and share solution analysis and expertise with the wider organization
Define and execute the communication/training strategy within the team
Build and deliver Training material: tutorials, user guide, videos for internal team training
Define, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.
Design the tools which will support the process, considering User Experience principles
Track and Measure the performance of the overall functional/technical solution determination processes and propose and implement improvements
We are looking for a highly skilled and experienced Solution Definition Manager to join our team. The ideal candidate will have:
Master degree in Computer Science or related technical field or equivalent experience.
Minimum of 8 years of experience in a similar role (Solution definition manager, PDA, senior PDA…)
Good understanding of main Technical Pre-Sales methodology and pre-requisites
Excellent communication skills to interact with all the stakeholders of the project as well as Amadeus clients during workshops (which may involve travel)
Detail-oriented and able to propose solutions.
The SDM must have a strategic vision of product development and be able to convey this clear vision within their team and other cross-functional teams collaborating on the project.
Fluent English is required, Any other language would be a plus
