Broadcast Systems Technician

il y a 2 semaines


Paris, Île-de-France Riedel Communications GmbH & Co. KG Temps plein

Riedel Communications GmbH & Co. KG is a leading provider of live production tools in the media, sports, and entertainment sectors. Our Product Division develops, produces, and distributes audio, video, IT, and communication solutions. We deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

As a Service & Support Engineer, you will be responsible for providing technical support to external and internal customers, contributing to the customer hotline, and working closely with our Sales and Product Management teams. You will also be responsible for executing commissioning of baseband and IP based audio and video systems, customer training, and working closely with your Support & Sales colleagues in EMEA at the headquarters and in cross-functional teams with Product Management and R&D.

Responsibilities:

  • Provide technical support to external and internal customers
  • Support customers with remote online sessions & during live productions when needed
  • Reproduce technical issues in the lab/office
  • Visit customers (on-site or remotely) to perform debug and resolve problems
  • Execute commissioning of baseband and IP based audio and video systems
  • Customer training
  • Work closely with your Support & Sales colleagues in EMEA at the headquarters and in cross-functional teams with Product Management and R&D

Requirements:

  • ~2+ years of proven experience in a relevant market field, ideally in the (outside) broadcast, live sports and or entertainment market
  • ~ Experience in broadcast production workflow is essential to this role. Knowledge of new digital media standards with a focus on video and audio over IP / SMPTE 2110
  • ~ Experience in understanding network architecture and deployment is a plus
  • ~ Successfully completed university studies or completed equivalent trainee program e.g. CCNA, ACE or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
  • ~ Passion about communication to customers and troubleshooting
  • ~ Self-organized and capable to self-educate on new technologies
  • ~ Team player that fits the personality and basic setting of an international, medium-sized company
  • ~ Loyalty, reliability, and personal integrity
  • ~ English speaking is a must (other languages are a plus)
  • ~ Mobility and willingness to travel

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