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Hotel Night Auditor

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a highly skilled and experienced Night Auditor to join our team at Accor. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel, providing exceptional guest experiences, and maintaining the highest standards of quality and service.

Key Responsibilities

  • Support the Night Manager and Front Office Manager in the efficient operation of the hotel, ensuring seamless guest experiences and high levels of customer satisfaction.
  • Conduct thorough audits and reconciliations of financial transactions, ensuring accuracy and compliance with company policies and procedures.
  • Prepare and present detailed reports on hotel performance, highlighting areas for improvement and opportunities for growth.
  • Provide exceptional guest service, responding promptly to guest inquiries and resolving any issues or concerns in a professional and courteous manner.
  • Collaborate with the Night Manager and Front Office Manager to develop and implement strategies to improve hotel operations, increase revenue, and enhance guest satisfaction.
  • Participate in workplace consultation on matters pertaining to workplace health and safety, ensuring a safe and healthy work environment for all employees.

Requirements

  • Proven experience as a Night Auditor or in a similar role, with a strong understanding of hotel operations and financial management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • High school diploma or equivalent required, with a degree in hospitality or a related field preferred.
  • Hold an RSA competency card and an Australian Driver's Licence, with manual driving skills preferred.
  • Ability to work night shifts, including weekends and public holidays, with a willingness to be flexible and adapt to changing circumstances.

What We Offer

  • Fast track career progression and opportunities for professional growth and development.
  • Accommodation discounts and rewards programs.
  • Generous refer-a-friend incentives and recognition programs.