Business Owner for Altea Reservation and Ticketing Solutions

il y a 1 mois

Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps plein

Job Title

As the Business Owner for Altea Reservation and Ticketing Solutions, you will be responsible for managing products generating over 200 million euros in annual revenue. Your main goal is to ensure high quality and customer satisfaction for Reservation and Ticketing products and to build, promote, and sell our new voucher and subscription solution, Asset Manager, in partnership with Qwikcilver.

Key Responsibilities:

  • Act as the primary point of contact towards R&D counterparts, representing Amadeus at ART level meetings.
  • Attend and contribute to ART & cross-ART leaders' meetings, both internally and with customers.
  • Share important updates and news from the FSD ART with Amadeus Leaders, contractors, and across the ART.
  • Communicate within Amadeus about the successes of FSD ART, including posting about important deliveries on platforms like Viva Engage.
  • Propose and drive initiatives and discussions to enhance the ART's life, value stream, and the Digital Hangar in general.
  • Support 1A & 1A contractors within the FSD ART, particularly for escalations beyond their product team.
  • Facilitate access and communication to other Amadeus domains as needed.
  • Lead Product Management activities for Reservation and Ticketing.
  • Drive investment in RES & TKT platforms, ensuring customer satisfaction, reduced maintenance, and limited technical debt.
  • Define product strategy, vision, and business value in line with stakeholders.
  • Manage budget, capacity planning with R&D, and product roadmap execution.
  • Collaborate with commercial teams, Product Marketing Management, Operations, and R&D.
  • Manage and monitor the budget for the area of responsibility.
  • Control costs to ensure they remain within budget.
  • Build and maintain strong customer relationships.
  • Manage customer escalations and resolve issues promptly.
  • Support regional activities and CLC initiatives.
  • Participate in service LPM to ensure high-quality service delivery.
  • Collaborate with services organization to drive requirement analysis and successful outcomes.
  • Act as FinOps champion across the order domain.
  • Support R&D to optimize maintenance costs while ensuring high service availability.
  • Monitor maintenance KPIs for continuous improvement.
  • Host the Global Community Investment Body (GCIB) and User Groups.
  • Communicate the strategic direction of Airline Solutions and endorse the budget towards the Altea Community.
  • Support community team and stream leaders in event preparation and organization.
  • Actively participate as the Reservation & Ticketing Business Owner, supporting and guiding through PI planning & execution.

Qualifications:

  • Proven experience in a similar role, ideally within a large, complex organization.
  • Minimum 10 years of experience in related areas.
  • Strong communication and interpersonal skills, with the ability to represent the company effectively.
  • Experience in driving initiatives and facilitating discussions across multiple teams.
  • Ability to manage escalations and support team members in resolving issues.
  • Willingness to travel frequently as required for LHG PIPE participation.

What we can offer you

A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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