Flexis Multi-brand Aftersales Project Leader CDI H/F
il y a 4 semaines
Location: Lyon, FR, 69802; Massy, FR, 91300; GUYANCOURT, FR, 78280
Position Type: Professional
We are seeking a highly motivated and experienced Multi-brand Aftersales Project Leader to join our team. In this role, you will oversee and manage the aftersales offer for our electric vehicle range, ensuring top-notch customer satisfaction and operational excellence.
Key Responsibilities:
- Develop and execute comprehensive aftersales strategies to enhance customer satisfaction and loyalty.
- Manage multi-brand service operations, ensuring seamless coordination and efficient service delivery.
- Monitor and analyze aftersales performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with cross-functional teams to ensure alignment of aftersales services with overall business objectives.
- Establish and maintain strong relationships with customers, suppliers, and partners.
- Handle customer inquiries and complaints with professionalism, providing effective solutions in a timely manner.
- Stay updated with industry trends, emerging technologies, and best practices in aftersales services.
Qualifications:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Proven experience in aftersales management, preferably within the automotive or electric vehicle industry.
- Strong understanding of multi-brand service operations and customer service excellence.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in using Excel and Power BI.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-growing start-up environment.
- Career development and growth opportunities.
- Collaborative and inclusive company culture.
- The chance to make a significant impact on the future of urban logistics and sustainability.
We are an equal opportunity employer, committed to creating an inclusive environment for all employees.
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