Flexis Multi-brand Aftersales Project Leader CDI H/F

il y a 4 semaines


Massy, Île-de-France AB Volvo Temps plein
Flexis Multi-brand Aftersales Project Leader CDI H/F

Location: Lyon, FR, 69802; Massy, FR, 91300; GUYANCOURT, FR, 78280

Position Type: Professional

We are seeking a highly motivated and experienced Multi-brand Aftersales Project Leader to join our team. In this role, you will oversee and manage the aftersales offer for our electric vehicle range, ensuring top-notch customer satisfaction and operational excellence.

Key Responsibilities:

  1. Develop and execute comprehensive aftersales strategies to enhance customer satisfaction and loyalty.
  2. Manage multi-brand service operations, ensuring seamless coordination and efficient service delivery.
  3. Monitor and analyze aftersales performance metrics, identifying areas for improvement and implementing corrective actions.
  4. Collaborate with cross-functional teams to ensure alignment of aftersales services with overall business objectives.
  5. Establish and maintain strong relationships with customers, suppliers, and partners.
  6. Handle customer inquiries and complaints with professionalism, providing effective solutions in a timely manner.
  7. Stay updated with industry trends, emerging technologies, and best practices in aftersales services.

Qualifications:

  1. Bachelor's degree in Business Administration, Engineering, or a related field.
  2. Proven experience in aftersales management, preferably within the automotive or electric vehicle industry.
  3. Strong understanding of multi-brand service operations and customer service excellence.
  4. Strong analytical and problem-solving abilities.
  5. Exceptional communication and interpersonal skills.
  6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  7. Proficiency in using Excel and Power BI.

What We Offer:

  1. Competitive salary and benefits package.
  2. Opportunity to work in a dynamic and fast-growing start-up environment.
  3. Career development and growth opportunities.
  4. Collaborative and inclusive company culture.
  5. The chance to make a significant impact on the future of urban logistics and sustainability.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.


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