Entry-Level IT Support Technician
il y a 3 semaines
As an Entry-Level IT Support Technician, you will deliver fundamental technical assistance to users within the organization. Your duties will encompass addressing common hardware and software challenges, diagnosing computer issues, and aiding users with everyday tasks. This position necessitates excellent communication and customer service abilities.
Key Responsibilities- Deliver first-tier technical assistance to users either remotely or on-site.
- Identify and resolve basic hardware and software challenges, including desktops, laptops, printers, and software applications.
- Support users with password resets, account configurations, and fundamental system setups.
- Document and monitor support inquiries in a ticketing system, ensuring prompt resolution and thorough documentation.
- Inform end users about computer best practices and provide basic training when necessary.
- Work in conjunction with level 2 and 3 support teams for more complex issues.
- Keep precise records of hardware and software inventory.
- Assist with regular computer maintenance activities.
- Associate's degree in computer science or a related discipline; relevant certifications (e.g., CompTIA A+, Network+) are advantageous.
- Fundamental understanding of Windows and Mac OS.
- Less than one year of experience in IT support.
- Strong analytical and communication skills.
- Customer-focused mindset.
- Ability to collaborate effectively within a team.
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il y a 3 semaines
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