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Voice Operations Engineer

Il y a 2 mois

Lyon, Auvergne-Rhône-Alpes, France Glocomms Temps plein

Job Summary:

Glocomms is seeking a highly skilled Unified Communications Operations Engineer to support and troubleshoot issues on our client's voice infrastructure. As a key member of our team, you will work closely with our client, a leading global banking group, to ensure seamless communication services.

Key Responsibilities:

  • Provide L1/L2 operations support for Unified Communications, communicating directly with customers in France and abroad.
  • Work on a shift pattern, including early and late shifts, with a focus on infrastructure checks before the start of the day.
  • Collaborate with the organization to resolve technical issues and ensure high-quality voice services.

Requirements:

  • Strong knowledge of L1/L2 operations in Unified Communications.
  • Proficiency in Cisco Voice (VoIP, Endpoint, Network) and NICE Recording Solution.
  • Knowledge of SBC Oracle and MS Teams Voice is a plus.

About Glocomms:

Glocomms is a trusted recruitment partner for our client, with a proven track record of placing IT freelancers in their ranks. We offer a unique opportunity for career growth and development in a dynamic and challenging environment.