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Lead Systems Engineer
Il y a 2 mois
Role Overview:
As a Lead Systems Engineer, you will be responsible for managing second-level support inquiries from our clients. Your role will involve coordinating and directing tickets to either internal teams or external third-party support.
Key Responsibilities:
- Second Level Support:
Process and resolve second-level support requests from clients.
Coordinate and escalate tickets to third-level support as necessary.
Manage project-related tasks arising from support cases, including the installation of patches and hotfixes. - Training and Development:
Support and mentor trainees and students in their professional development.
Possess a background in computer science (IT, computer science, business informatics) or be an enthusiastic career changer in IT.
Demonstrate a strong service orientation, particularly in client communications.
Qualifications:
Fluency in German and proficiency in English are essential.
Employee Benefits:
We offer a range of benefits including a membership with Urban Sportclub, a JobRad program with a 50% employer contribution, office massages, and various health-related offerings.
We are committed to supporting your professional growth through both internal and external training opportunities.
Flexible working arrangements are available, including hybrid models, remote work, and the option to work from abroad. Enjoy the possibility of a sabbatical.
Join us in celebrating our employees through regular company and team events.
Comprehensive Support:
Our benefits package includes company pension schemes, accident insurance, a drinks flat rate, and lunch allowances, all designed to enhance your work experience.
At eDoc solutions AG, we provide innovative software solutions aimed at the digitalization of business processes. We are dedicated to supporting our employees both personally and professionally, as their motivation and creativity are key to our future success.
