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Technical Solutions Engineer, Data, Google Cloud Specialist
Il y a 2 mois
We are seeking a highly skilled Technical Solutions Engineer to join our team at Google Inc. as a Data Solutions Expert. In this role, you will be responsible for managing customer challenges and providing level two support to our other Support teams.
As a Technical Solutions Engineer, you will be part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. Your primary focus will be on troubleshooting technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting.
You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive business growth of Google Cloud by recognizing and advocating for our customers' challenges.
**Key Responsibilities:**
- Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams including Product and Engineering teams to find ways to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
**What We Offer:**
At Google Inc., we are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
We are proud to be an equal opportunity and affirmative action employer. English proficiency is a requirement for all roles unless stated otherwise in the job posting.
