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Blockchain Support Specialist

il y a 1 mois

Paris, Île-de-France Software Aspekte Temps plein

Specialism: ZK Proofs, Developer Tooling, and Blockchain Security

Project: Enhancing online privacy through end-to-end encryption, protecting user data across the internet, and securing AI applications in cloud environments and on the blockchain.

Key Skills: Solidity, Go, Rust, Customer Support Systems, Consensus, Smart Contracts, Engineering Support

Location: Remote

Role Detail: We are seeking a highly skilled Support Software Engineer with expertise in blockchain technology to support our growing network of partners and the community. Collaborating with esteemed cryptographers, blockchain experts, and software engineers, you'll play a pivotal role in designing, fine-tuning, and ensuring the sustained excellence of our homomorphic blockchain solution. Key responsibilities include setting benchmarks and standards for customer support excellence, responding to customer inquiries professionally, developing and updating support documentation, organizing community support, establishing troubleshooting processes, developing client onboarding materials, keeping clients informed about new developments, converting customer feedback into actionable points, contributing to bug fixes and feature additions, and improving support efficiency through automation and optimization.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in an engineering support role, with a preference for experience in blockchain technology.
  • Strong understanding of blockchain concepts such as consensus, smart contracts, and decentralized networks; familiarity with cryptographic principles is a plus.
  • Proficiency in programming languages used in blockchain development, such as Solidity, Go, and Rust.
  • Experience in optimizing and automating customer support systems.
  • Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
  • Strong communication skills and a customer-centric approach.