Customer Success Manager
il y a 3 semaines
GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.
Job SummaryThe Customer Success Manager is a key role within our organization, responsible for establishing and building strong relationships with our customers. This individual will work closely with our sales team to ensure customers are satisfied with our services and are realizing the value of their investment in GTT.
Key Responsibilities- Proactively engage with Enterprise accounts to develop compelling solution use-cases
- Execute customer check-in schedules to ensure the right solutions are top of mind
- Collaborate with Sales Executives on defining the strategy and vision for key customers
- Build a deep understanding of customer needs and challenges and how GTT's products can add value to the customer
- Nurture and support customers through regular proactive engagement
- Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction
- Articulate compelling product opportunities based on a deep real-time knowledge of the customer technical environment and unique issues
- Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer
- Partner with Care and Service Delivery to prioritize issues
- Address the root cause of problems to improve the customer experience
- Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at-risk
- Partner with Ops teams to prioritize advanced access conversions
- Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products
- Increase customer awareness of the benefits of conversions, and facilitate the customer journey through the migration process
- Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction
- Deliver on core Customer Success business KPIs
- Drive high feature adoption and product usage
- Deliver against time-to-first-value targets
- Drive high customer health scores
- Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship
This role requires a strong understanding of customer needs and challenges, as well as a deep knowledge of GTT's products and solutions. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
The Customer Success Manager will work closely with our sales team to ensure customers are satisfied with our services and are realizing the value of their investment in GTT. This individual will be responsible for proactively engaging with Enterprise accounts, developing compelling solution use-cases, and executing customer check-in schedules to ensure the right solutions are top of mind.
The Customer Success Manager will also be responsible for building a deep understanding of customer needs and challenges and how GTT's products can add value to the customer. This individual will nurture and support customers through regular proactive engagement, conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction.
The Customer Success Manager will work closely with our Care and Service Delivery teams to prioritize issues and address the root cause of problems to improve the customer experience. This individual will also partner with Ops teams to prioritize advanced access conversions and build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products.
The Customer Success Manager will be responsible for delivering on core Customer Success business KPIs, driving high feature adoption and product usage, delivering against time-to-first-value targets, driving high customer health scores, and maximizing customer lifetime value and consistently translating customer knowledge into opportunities to deepen and expand the customer relationship.
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Customer Success Manager
il y a 2 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, customer-centric solutions that drive business growth and success. We pride ourselves on our commitment to operational excellence, continuous improvement, and exceptional customer...
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Customer Success Manager
Il y a 4 mois
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT: GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world....
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Customer Success Manager
il y a 2 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTTGTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver innovative solutions that leverage advanced cloud, networking, and security technologies.We complement our solutions with a suite of professional services and exceptional sales and support teams in local...
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Customer Success Manager
il y a 4 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking, and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets...
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Customer Success Manager
il y a 2 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, customer-centric solutions that drive business success. We achieve this by leveraging advanced cloud, networking, and security technologies, complemented by a suite of professional...
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Customer Success Manager
il y a 3 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.Customer Success Manager Role SummaryThe Customer Success Manager is a critical role that requires...
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Customer Success Manager
il y a 1 semaine
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking, and security technologies.We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets...
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Customer Success Manager
il y a 7 jours
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking, and security technologies. Our professional services and exceptional sales and support teams in local markets around the world complement our...
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Customer Success Manager
il y a 4 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that plays a key part in establishing...
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Customer Success Manager
il y a 4 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.Customer Success Manager Role SummaryThe Customer Success Manager is a critical role that requires...
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Customer Success Manager
il y a 2 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.Customer Success Manager Role SummaryThe Customer Success Manager is a critical role that requires building and...
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Customer Success Manager
il y a 4 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, scalable, and secure solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that plays a key part in...
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Customer Success Manager
il y a 5 jours
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking, and security technologies. Our professional services and exceptional sales and support teams in local markets around the world complement our solutions....
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Customer Success Manager
il y a 3 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that plays a key part in establishing and building...
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Customer Success Manager
il y a 3 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that plays a key part in establishing...
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Customer Success Manager
il y a 1 mois
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality services that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that requires a unique blend of technical...
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Customer Success Manager
il y a 1 mois
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, high-quality solutions that meet the evolving needs of our customers.Customer Success Manager Role SummaryThe Customer Success Manager is a critical role that requires...
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Customer Success Manager
il y a 1 mois
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, scalable, and secure solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that requires a unique blend of...
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Customer Success Manager
il y a 3 jours
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT:GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our solutions leverage advanced cloud, networking, and security technologies to deliver exceptional customer experiences.We complement our solutions with a suite of professional services and exceptional sales and support teams...
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Customer Success Manager
il y a 3 semaines
La Défense, France GTT Communications, Inc. Temps pleinAbout GTT Communications, Inc.GTT Communications, Inc. is a leading global provider of secure cloud networking solutions for multinational organizations. Our mission is to deliver innovative, scalable, and secure solutions that meet the evolving needs of our customers.Job SummaryThe Customer Success Manager is a critical role that plays a key part in...
